وصف الوظيفة
Role Overview
E-Commerce Manager at webook.com. This role leads the e-commerce business, managing daily operations while driving growth, conversion, and customer satisfaction. The position combines strategic planning with hands-on execution, ensuring smooth operations across all online sales channels and alignment with company objectives.
Role Purpose
Lead webook.com's e-commerce business by overseeing daily operations, executing strategic initiatives, and driving sales growth, profitability, and customer satisfaction across all online channels.
Key Responsibilities
Operations & Fulfillment
- Oversee and execute all e-commerce activities, ensuring smooth daily operation of online channels.
- Manage day-to-day order fulfillment, logistics coordination, and customer service across all platforms.
- Ensure content, pricing, and inventory accuracy across the website and marketplaces.
- Oversee stock delivery accuracy for all new product launches.
Strategy & Performance
- Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability.
- Gather and analyze data from analytics, customer feedback, and competitor research to identify growth opportunities.
- Manage product forecasting to align supply with customer demand.
- Stay updated on e-commerce trends, technologies, and best practices.
Vendor & Channel Management
- Handle account management of all sales channel partners and vendors.
Product & Content
- Lead workflows for new product setup and listings.
- Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates.
Customer Experience & Growth
- Set up initiatives to deliver engaging customer experiences that drive conversions and retention.
Reporting
- Prepare monthly management reports and conduct ad hoc reporting on sales, stock, and customer service performance.
Qualifications & Experience
- Bachelor's degree in Marketing, Business, or related field.
- 5–7 years of experience in e-commerce.
- At least 2 years in a managerial role.
Skills & Competencies
- Strong analytical, commercial, and leadership skills.
- Proficiency with e-commerce platforms, analytics tools, and performance tracking.
- Excellent written and verbal communication skills in both Arabic and English.
- Strong writing skills in Arabic and English.
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