وصف الوظيفة
Role Overview
E-Commerce Operations Coordinator at webook.com. This role ensures smooth day-to-day management of e-commerce processes including order management, vendor coordination, and logistics.
Role Purpose
To maintain operational excellence and ensure timely, accurate fulfillment across all e-commerce operations while supporting cross-functional teams and upholding quality standards.
Key Responsibilities
Order Management
- Oversee daily order processing and ensure timely delivery.
- Support customer service with order, refund, and delivery queries.
Vendor & Logistics Coordination
- Coordinate with logistics and suppliers for stock and shipment updates.
- Track inventory and flag shortages or delays to management.
Product & Data Management
- Maintain accurate product data, stock levels, and pricing on the website.
Reporting & Compliance
- Generate daily, weekly, and monthly reports on operations and KPIs.
- Ensure operational workflows meet internal SLAs and quality standards.
Qualifications & Experience
- Bachelor's degree in Business, Supply Chain, or related field.
- 1–3 years of experience in e-commerce operations or fulfillment.
Skills & Competencies
- Excellent organizational and multitasking skills.
- Strong Excel skills and familiarity with e-commerce tools.
- Detail-oriented and proactive approach.
- Customer-focused mindset.
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