Duty Manager

Role Overview

Duty Manager at IHG Hotels and Resorts, Holiday Inn & Staybridge Suites Dubai Business Bay, located in Dubai's Business Bay area.

Company Overview

Holiday Inn & Staybridge Suites Dubai Business Bay is a 275-room hotel with 120 one- and two-bedroom apartments, offering food and beverage services, meeting facilities, and events spaces. The property is conveniently located in Dubai's Business Bay, minutes from the Burj Khalifa, Dubai Mall, and Jumeirah Beach. Holiday Inn & Staybridge Suites has been part of the travel industry since 1952.

Role Purpose

The Duty Manager works under the general direction of the Front Office Manager to coordinate and oversee all hotel operations, with particular responsibility for night-time management. The role ensures guest safety and security, maintains operational continuity, and delivers exceptional guest experience across all hotel touchpoints.

Key Responsibilities

Operations & Coordination

• Coordinate and oversee all hotel operations in the absence of the Front Office Manager.
• Ensure accurate and timely completion of the night audit function during night hours.
• Maintain established IHG and local hotel policies and procedures.

Guest Service & Experience

• Ensure every guest is engaged and being taken care of.
• Interact with guests and members of the community.
• Notice and address the little things that make a difference to guest experience.

Communication & Reporting

• Establish a closed network of communication with other departments through tours of all guest touchpoints in the hotel.
• Report directly and communicate with Front Office Manager on all pertinent matters affecting guest experience and hotel operations.

Safety & Security

• Ensure safety and security of guests.

Qualifications & Experience

• Bachelor's degree, higher education qualification, or equivalent in Hotel Management or Business Administration.
• Minimum 3 years of Front Office or Guest Service experience, including supervisory or executive level experience.
• Fluent English required.
• Other languages preferred.

Skills & Competencies

• Organisation and communication skills.
• Strong work ethic and drive to excel.
• Personality, originality, and creativity.
• Passion to deliver great results directly and via the whole team.
• Focus and attention to detail.

Additional Information

• Competitive salary and benefits package offered.
• Position is part of the global IHG family with emphasis on teamwork, trust, mutual support, and doing the right thing.