Duty Manager (Saudi National Talent) - Front Office - Jumeirah The Red Sea

Role Overview

Front Office Duty Manager (Saudi National Talent) at Jumeirah The Red Sea, a luxury hospitality property operated by Jumeirah Group.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The company operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, including properties such as Jumeirah Burj Al Arab, Jumeirah Olhahali Island, Jumeirah Capri Palace, and Jumeirah Carlton Tower. The brand is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Role Purpose

Oversee Front Office operations and ensure property compliance with Jumeirah service standards and strategy, maintaining seamless guest experiences and departmental coordination across all front-of-house functions.

Key Responsibilities

Operations & Standards

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy
• Conduct room inspections to assess availability and compliance with operational standards
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams

Coordination & Communication

• Coordinate activities within designated areas to improve departmental cooperation and service delivery
• Attend daily briefings and communication meetings to disseminate information and ensure team alignment

Guest Services & Booking Management

• Manage booking situations, including handling overbooking scenarios when necessary

Qualifications & Experience

• Bachelor's Degree in Hospitality or relevant field from an accredited and renowned University
• 3–5 years of experience in Guest Services, Public Relations, or Front Office roles within the luxury hospitality industry

Skills & Competencies

• Strong computer literacy, including knowledge of MS Office
• Strong problem-solving skills
• Adaptability and flexibility towards working shift work

Additional Information

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within Jumeirah's global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Locally relevant benefits as determined by the property