Duty Manager – Front Office – Jumeirah Jabal Omar

Role Overview

Duty Manager – Front Office at Jumeirah Jabal Omar, Jumeirah Group, located in Makkah.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The company operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, the brand has been renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences. The brand is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram and offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge, and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Role Purpose

Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy while maintaining operational excellence, guest satisfaction, and team coordination across all designated areas.

Key Responsibilities

Operations & Supervision

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy
• Conduct room inspections to assess availability and compliance with operational standards
• Manage booking situations, including handling overbooking scenarios when necessary

Coordination & Communication

• Coordinate activities within designated areas to improve departmental cooperation and service delivery
• Attend daily briefings and communication meetings to disseminate information and ensure team alignment

Facility Management

• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams

Qualifications & Experience

• 3–5 years of experience in Front Office operations
• At least 1–2 years in a supervisory or Duty Manager role within a luxury 5-star hotel
• Strong leadership, guest relations, conflict resolution, and decision-making skills
• Excellent knowledge of Front Office operations, guest service standards, and hotel management systems

Skills & Competencies

• Proficient in English; additional language skills are an advantage
• Excellent communication and interpersonal skills
• Ability to lead multicultural teams
• Ability to deliver exceptional guest experiences

Additional Information

• Attractive salary paid in Saudi Riyals (SAR)
• Generous F&B benefits
• Reduced hotel rates across Jumeirah properties globally
• Excellent leave packages
• Excellent health care packages
• Flights home
• Additional employee benefits