وصف الوظيفة
Role Overview
Duty Manager at Marriott, The Luxury Collection Hotels & Resorts. This position is based at a property location within the Marriott International portfolio.
Company Overview
The Luxury Collection Hotels & Resorts operates over 120 properties in more than 35 countries. The brand's heritage spans more than 100 years, beginning in 1906 under the Italian CIGA brand as a collection of Europe's most celebrated and iconic properties. Each luxury hotel and resort is positioned as a unique expression of its locale, offering authentic experiences and personalized hospitality to luxury travelers worldwide.
Role Purpose
The Duty Manager oversees guest check-in operations, payment processing, account management, and daily financial reconciliation. The role serves as a supervisory leader, trainer, and first point of contact for employees seeking guidance and support, while maintaining high service standards and operational compliance.
Key Responsibilities
Guest Operations
- Process all guest check-ins, verifying guest identity and form of payment.
- Assign rooms and activate/issue room keys.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information for all guests.
- Ensure rates match market codes and document exceptions.
- Secure payment prior to issuing room key.
- Verify and adjust billing as needed.
- Supply guests with directions and property information.
- Accommodate guest requests and contact appropriate staff if necessary.
- Follow up to ensure guest requests have been met.
- Welcome and acknowledge guests.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
Financial Management & Accounting
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Compile and review daily reports, logs, and contingency lists.
- Complete cashier and closing reports.
- Obtain manual authorizations.
- Follow all Accounting procedures.
Loss Prevention & Security
- Notify Loss Prevention/Security of any guest reports of theft.
Employee Leadership & Development
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships.
- Support team to reach common goals.
- Listen and respond appropriately to employee concerns.
Compliance & Safety
- Follow company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Ensure adherence to quality standards.
General Operations
- Speak using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Enter and locate information using computers and POS systems.
- Ensure personal appearance is clean and professional.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
Additional Information
Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.