وصف الوظيفة
Role Overview
Duty Manager at Hilton, managing hotel operations in the absence of the General Manager. This position is open to Saudi nationals only.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and is committed to providing the best stay for every guest. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
Role Purpose
As a Manager on Duty, you oversee hotel operations and deliver memorable experiences that spread the light and warmth of hospitality to every guest during the General Manager's absence.
Key Responsibilities
Operations Management
- Manage daily hotel operations, including front desk, staffing, room inventory, guest service, and policy compliance.
- Monitor the property through regular walkthroughs to assess safety, security, and service quality, addressing issues promptly.
- Assist across departments by stepping in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods.
Guest Experience
- Delight guests by bringing an upbeat and friendly attitude to all guest interactions, responding promptly to inquiries, and resolving any issues in a friendly, efficient manner.
Team Leadership & Development
- Inspire and develop the team by supervising and supporting team members, monitoring performance, providing coaching, and fostering a positive and productive work environment.
- Facilitate team knowledge by providing regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
Performance Monitoring & Improvement
- Track and improve performance by monitoring guest satisfaction metrics (e.g., SALT, Revinate), identifying trends, and implementing improvements as needed.
Additional Information
Core Values
Hilton team members are guided by core values including a passion for spreading the light and warmth of Hospitality, Acting with Integrity, Inspiring others through Leadership, believing that Teamwork drives the best outcomes, a sense of Ownership and accountability, and a focus on the Now.
Benefits
- Incredible travel perks: 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at world-class hotels through the Go Hilton travel program.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Crisis concierge offering practical support and emotional care in times of loss.
- Mental health resources through the Care for All hub, including free counseling and support through the Employee Assistance Program (EAP) in many countries for eligible Team Members.
Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.