Duty Manager (Arabic Speaker)

Role Overview

Duty Manager (Arabic Speaker) at Radisson Hotel Group, Radisson Dubai Damac Hills.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, and the organization empowers teams to be their best every day, everywhere, every time.

Role Purpose

As a Duty Manager, you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to the dynamic Front Office Team. You supervise Front Office operations, maintain Radisson standards, and drive brand initiatives to maximize guest satisfaction and revenue.

Key Responsibilities

Guest Service & Standards

• Ensure all guests are treated in an efficient and courteous manner and that all Radisson standards are met.
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently in check.
• Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team.
• Takes an active role in ensuring that teams demonstrate and drive the Radisson Brand initiatives and deliver the brand commitment.
• Participates in developing new initiatives to enhance guest experience.

Team Leadership & Development

• Responsible for training, coaching and mentoring new joiners.
• Develop potential of others through training, coaching and development opportunities.
• Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments.
• Work effectively with colleagues from different viewpoints, cultures and countries.

Operations & Supervision

• Supervise the activities and the service levels of the concierge, one touch service, and front desk divisions to maximize the use of Hotelkit in the property.
• Assist in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest experience.
• Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction.
• Assist the Director of Rooms to ensure a correct and smoothly operating department.

Revenue & Membership

• Drives the Front Desk Up-selling Program.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized and meeting all Radisson standards.

Stakeholder Management & Communication

• Coordinate activities with other departments in order to facilitate increased levels of communications and guest satisfaction.
• Maintain good communication and working relationships with all hotel departments.

Qualifications & Experience

• Experience in Front Desk for at least 1 year in the same capacity.
• Passion for the hospitality industry.

Skills & Competencies

• Ability to adapt to changing service environments.
• Pro-active with a hands-on approach.
• Ability to manage work ensuring that tasks assigned are delivered.
• Ability to find creative solutions, offering recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong communication and listening skills.
• Ability to work collaboratively at all levels within the department.
• An open and positive personality.
• Ability to handle challenging priorities and assignments.
• Arabic language proficiency required.

Additional Information

Compensation & Benefits

• Competitive salary package: AED 4,000 - 4,500.
• Language Allowance: AED 350.
• Service Charge Average: AED 700.
• Accommodation and transportation provided (Al Khail Gate).
• Duty meals provided.
• Medical insurance provided.
• Annual leave and yearly flight ticket as per company policy.
• Career growth opportunities within the organization.
• Special hotel rates for employee and loved ones at Radisson hotels worldwide.
• Access to local perks and rewards tailored to the country.