Door Attendant | The Mangroves Abu Dhabi, LXR Hotels & Resorts

Role Overview

Door Attendant at The Mangroves Abu Dhabi, LXR Hotels & Resorts, a Hilton property.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates an award-winning suite of world-class brands and has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

As a Door Attendant, you deliver memorable guest experiences by providing warm welcomes, comprehensive hotel knowledge, and attentive service that spreads the light and warmth of hospitality throughout every guest interaction.

Key Responsibilities

Guest Welcome & Check-In

• Greet guests upon arrival with warmth and professionalism.
• Complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials.
• Deliver bell service assistance as needed.

Guest Departure & Payment Processing

• Process guest departures by verifying charges and handling payments.
• Issue receipts using the point-of-sale system accurately.

Guest Knowledge & Communication

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
• Provide local area information to assist with guest inquiries.
• Respond to guest requests and resolve concerns with care and urgency.
• Manage messages and communications effectively.

Revenue Optimization

• Use up-selling techniques to recommend hotel amenities.
• Maximize room and service revenue through strategic promotion of hotel services.

Additional Information

Hilton core values that guide success: Hospitality, Integrity, Leadership, Teamwork, Ownership, and focus on the Now—bringing urgency and discipline to every moment.