Door Attendant (Omani Only)

Role Overview

Door Attendant at Marriott, Omani nationals only. Location not specified in posting.

Role Purpose

Greet, assist, and escort guests throughout the property. Manage luggage handling, provide directions and local information, and arrange transportation services while maintaining professional standards and ensuring guest satisfaction.

Key Responsibilities

Guest Service & Hospitality

• Greet and escort guests to rooms.
• Welcome and acknowledge all guests, anticipate and address guests' service needs, and thank guests with genuine appreciation.
• Assist individuals with disabilities.
• Inform guests of property amenities, services, and hours of operation.
• Supply local areas of interest and activities information to guests.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.

Guest Assistance & Movement

• Open doors and assist guests and visitors entering and leaving property.
• Assist guests and visitors in and out of vehicles.
• Assist guests with loading and unloading luggage.
• Move at a speed required to respond to work situations, including running, walking, and jogging.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Luggage & Room Services

• Transport guest luggage to and from guest rooms and designated bell areas.
• Assist with luggage storage and retrieval.
• Identify and explain room features to guests, including use of room key, mini-bar, ice and vending areas, in-room safe, and valet laundry services.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.

Transportation & Logistics

• Arrange transportation for guests and visitors, including taxicabs, shuttle buses, limousine and sedan services.
• Record advance transportation requests as needed.
• Communicate parking procedures to guests and visitors.

Compliance & Safety

• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent preferred.
• Related Work Experience: None required.
• Supervisory Experience: None required.
• License or Certification: None required.

Additional Information

Marriott International is committed to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.