Documentation & Technical Administration Officer

Role Overview

Documentation & Technical Administration Officer at BlackStone eIT. This is a hybrid role combining technical writing and administrative coordination responsibilities, with required fluency in Arabic and English. The position is hybrid.

Role Purpose

Create, format, and manage all official departmental documentation including memos, user guides, standard operating procedures, and operational manuals. Ensure all written materials are clear, accurate, compliant with organizational standards, and properly stored for easy retrieval.

Key Responsibilities

Official Communication

• Draft and format official memos, letters, and formal correspondence for internal and external stakeholders.
• Ensure all communications follow approved corporate tone, structure, and formatting standards.
• Create standard operating procedures, work instructions, process flows, policies, guidelines, user manuals, and training materials.
• Maintain document version control and archiving systems.

User Guides, Manuals & Service Cards

• Update and standardize user guides for systems, tools, and processes used within the department.
• Collaborate with subject matter experts to ensure technical accuracy and usability of guides.

Records & Knowledge Management

• Organize and maintain the department's documentation repository in SharePoint or other platforms.
• Track approvals and maintain an up-to-date log of active, obsolete, and pending documents.

Department Operations Support

• Assist with preparing meeting minutes, reports, and presentations.
• Coordinate with other departments to gather data and updates needed for reports or memos.

Qualifications & Experience

• Bachelor's degree in Business Administration, Communications, Information Technology, Technical Communication, or related field.
• 3 to 5 years of experience in administrative support, documentation management, technical writing, or related administrative roles.
• Strong command of Arabic and English for formal and technical writing.
• Experience in government, corporate, or regulated environments is an advantage.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and SharePoint.
• Experience with document management systems and tools such as Confluence or SharePoint.

Skills & Competencies

• Strong understanding of technical concepts and ability to communicate them clearly.
• Excellent writing, editing, and proofreading skills.
• Ability to understand and summarize technical or procedural information clearly.
• Highly organized with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong interpersonal skills and ability to work effectively with cross-functional teams.