Director, Specialist Sales - SME Solutions

Role Overview

Director, Specialist Sales - SME Solutions at Mastercard, based in Riyadh. The role leads the KJB cluster covering KSA, Jordan and Bahrain, reporting to the SME Head of Commercialization.

Company Overview

Mastercard is a global technology company in the payments industry operating in 200+ countries and territories worldwide. The mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. The company uses secure data and networks, partnerships and innovation to help individuals, financial institutions, governments, and businesses realize their greatest potential.

Role Purpose

Lead SME growth strategies across the KJB cluster by combining sales leadership with strategic advisory support. Develop and execute tailored solutions that help clients identify opportunities, solve business challenges, and unlock revenue and profitability. Operate as a trusted advisor, balancing high-level strategic thinking with strong execution discipline.

Key Responsibilities

Strategy & Growth

• Lead the development and execution of SME growth strategies combining sales leadership with strategic advisory support.
• Identify, originate and convert new business opportunities across SME segments.
• Develop SME ecosystem plays and drive the commercialization of signed deals.
• Identify product, proposition and business innovation opportunities across SME payment segments.
• Contribute to achieving SME P&L objectives across key customers in the KJB cluster, with primary focus on KSA, Jordan and Bahrain.

Client Engagement & Solution Positioning

• Build and manage a strong pipeline while engaging clients through a hands-on, consultative approach.
• Conduct on-site client interactions, needs assessment, opportunity shaping and solution positioning across Financial Institutions and non-financial institution partners.
• Provide subject matter expertise and advisory leadership by working closely with clients to diagnose needs and shape strategic recommendations.
• Lead end-to-end execution across sales, product and market teams to deliver business outcomes.

Team Leadership

• Lead, coach and develop a high-performing team culture that promotes accountability, collaboration, strong execution and continuous improvement.

Governance & Security

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Qualifications & Experience

• Deep knowledge of SME products and services, including SME card and solutions offerings.
• Significant experience in sales and business development within the SME space.
• Progressive business experience with a strong track record in the payments industry.
• Solid understanding of commercial and consumer payments.
• Experience in consulting, solution selling or advisory-led client management.
• Strong track record of working directly with customers in on-site environments to shape opportunities, guide implementation and deliver business outcomes.

Skills & Competencies

• Strong strategic thinking and consulting capabilities.
• Ability to assess client needs and translate market insights into actionable recommendations.
• Ability to influence decision-making at senior levels.
• Consultative and advisory-led approach to client management.