وصف الوظيفة
Role Overview
Director, Solution Architect at Mastercard. The Customer Solutions Center is a new structure enabling Mastercard to develop better solutions and bundles for prioritized customer segments in markets. This role is the powerhouse for all Mastercard capabilities in a geography, driving business growth by creating and delivering compelling data-driven, scalable needs-based solutions to new and existing customers. The Solution Architect reports to the Customer Solutions Center Lead.
Company Overview
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with customers, Mastercard helps build a sustainable economy where everyone can prosper. The company supports a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Technology, innovation, partnerships and networks combine to deliver unique products and services that help people, businesses and governments realize their greatest potential.
Role Purpose
The Solution Architect is the main partner to the frontline team during the solutioning process to maximize the impact of solutions for clients. As a curator of solutions and aggregator across products for segments during solution bundling, the Solution Architect helps Account Managers and Directors bring to life comprehensive and complex, yet cohesive multi-product and multi-platform solutions. The role plays a critical role in ensuring relevancy and driving differentiation across all segments resulting in better relationships, market share and revenue.
Key Responsibilities
Market Capabilities & Segment Expertise
- Serve as Mastercard capabilities expert for assigned segment.
- Understand value chain of assigned segments to identify trends, needs and opportunities for Mastercard.
- Develop good understanding of Mastercard Products, Services and corporate strategy.
- Collaborate with frontline teams to identify customer needs and opportunities through account planning.
- Recommend needs-based solutions in coordination with Products, Services and Marketing.
- Bridge gap between frontline sales team and product/solution expertise.
Solution Development & Sales Execution
- Lead complex value proposition and solution development and help drive sale from pitch to closure.
- Partner with Customer Solutions Center Lead when solution is complex or requires customization, such as combination of multiple products, services, or platforms.
- Work with the Customer Solutions Center Lead to identify the right "squad" from a solutioning perspective to ensure appropriate expertise is assigned to client opportunity or RFP.
- Serve as main partner to Account Managers and Business Development Managers in developing and quantifying value proposition for integrated, customized solutions across products and services.
- Iterate with frontline teams at different stages including value proposition creation and proposal development to ensure solution meets client-specific needs.
- Develop business requirements document in collaboration with product specialists and technical architect.
- Engage relevant expertise from Sales Specialists and Solution Specialists within the Customer Solutions Center and across other Customer Solutions Centers as needed.
Market & Segment Innovation
- Create solutions and proactively build solutions for known market needs.
- Build solutions across the Mastercard toolbox, knitting together assets in bundles that can be readily deployed to address key customer pain points.
- Identify enabling partners such as external parties including fintechs for solutioning when capabilities are not present internally within Mastercard.
- Replicate successful solutions and sales approaches across segments and markets.
Knowledge Sharing & Strategic Input
- Share best practices with Solution Architect community.
- Provide input to product/solution groups and segment leads to enhance their product/solution and segment strategy to meet the needs of the segment.
Corporate Security
- Abide by Mastercard's security policies and practices.
- Ensure confidentiality and integrity of information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Qualifications & Experience
- Deep understanding, experience and discipline of product development, product management, consumer experience and problem solving.
- Good understanding of Mastercard products and services.
- Good understanding of technical basics, APIs, and process flows.
Skills & Competencies
- Ability to comprehend business, market context and customer needs to drive and architect integrated and innovative solutions.
- Ability to architect integrated solutions by combining Mastercard's products and services in ways that meet the customer's key strategic needs.
- Deep knowledge of which solutions work in which environments.
- Highly collaborative and strong communicator.
- Natural integrator with demonstrated ability to develop and deliver products and solutions for customer needs.
- Ability to rally and gain backing from internal stakeholders in order to build organizational support for proposed solutions.
- Demonstrated ability to analyze both quantitative and qualitative data and derive meaningful implications and recommendations from said data.