وصف الوظيفة
Role Overview
Director, Solution Architect at Mastercard. The Customer Solutions Center is a new structure that enables Mastercard to develop better solutions and bundles for prioritized customer segments in markets. This role reports to the Customer Solutions Center Lead.
Company Overview
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The organization supports a wide range of digital payments choices, making transactions secure, simple, smart and accessible through technology, innovation, partnerships and networks that deliver products and services helping people, businesses and governments realize their greatest potential.
Role Purpose
The Solution Architect is the main partner to the frontline team during the solutioning process, serving as a curator of solutions and aggregator across products for segments during solution bundling. The role helps Account Managers and Directors bring to life comprehensive and complex, yet cohesive multi-product and multi-platform solutions to clients, playing a critical role in ensuring relevancy and driving differentiation across all segments to achieve better relationships, market share and revenue.
Key Responsibilities
Market and Segment Expertise
- Develop deep understanding of the value chain of assigned segments to identify trends, needs and opportunities for Mastercard.
- Maintain expertise in Mastercard capabilities for assigned segment.
- Build good understanding of Mastercard products, services and corporate strategy.
- Understand technical basics, APIs and process flows.
Solution Development and Sales Enablement
- Collaborate with frontline teams to identify customer needs and opportunities through account planning.
- Recommend needs-based solutions in coordination with Products, Services and Marketing.
- Bridge gap between frontline sales team and product and solution expertise.
- Engage with Customer Solutions Center Lead when solution is complex or requires customization combining multiple products, services or platforms.
- Identify the right "squad" from a solutioning perspective to ensure appropriate expertise is assigned to client opportunities and RFPs.
- Serve as main partner to Account Managers and Business Development Directors in developing and quantifying value proposition for integrated, customized solutions across products and services.
- Iterate with frontline teams at different stages including value proposition creation and proposal development to ensure solution meets client-specific needs.
- Develop business requirements documents in collaboration with product specialists and technical architects.
- Engage relevant expertise from Sales Specialists and Solution Specialists within the Customer Solutions Center and across other Customer Solutions Centers as needed.
Market and Segment Innovation
- Create solutions and proactively build solutions for known market needs.
- Knit together Mastercard assets in bundles that can be readily deployed to address key customer pain points.
- Identify enabling partners such as external parties including fintechs for solutioning when capabilities are not present internally within Mastercard.
- Replicate successful solutions and sales approaches across segments.
Knowledge and Insights
- Share best practices with Solution Architect community.
- Provide input to product and solution groups and segment leads to enhance their product, solution and segment strategy to meet segment needs.
- Analyze both quantitative and qualitative data and derive meaningful implications and recommendations.
Information Security
- Abide by Mastercard's security policies and practices.
- Ensure confidentiality and integrity of information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Qualifications & Experience
- Deep understanding, experience and discipline of product development, product management, consumer experience and problem solving.
- Good understanding of Mastercard products and services.
- Demonstrated ability to architect integrated solutions by combining Mastercard's products and services in ways that meet customer key strategic needs.
- Deep knowledge of which solutions work in which environments.
Skills & Competencies
- Strong communicator and natural integrator.
- Highly collaborative with demonstrated ability to develop and deliver products and solutions for customer needs.
- Ability to rally and gain backing from internal stakeholders in order to build organizational support for proposed solutions.
- Ability to comprehend business, market context and customer needs to drive and architect integrated and innovative solutions.