Director of Operations

Role Overview

Director of Operations at Palazzo Versace Dubai, a luxury 5-star hotel. The role oversees day-to-day operations, ensuring exceptional service standards, operational excellence, and a consistently outstanding guest experience.

Role Purpose

Lead all operational functions across the hotel, with particular strategic focus on Food & Beverage and Culinary operations, while maintaining excellence across Rooms Division and all other key departments.

Key Responsibilities

Operations & Performance Management

• Oversee the daily operations of the hotel, ensuring seamless coordination across all operational departments.
• Monitor operational performance, revenue, profitability, quality, and guest satisfaction across the hotel.
• Maintain strong knowledge and oversight of Front Office, Housekeeping, Engineering, Spa, Security, and other hotel operations, ensuring effective cross-departmental coordination.
• Identify opportunities to improve operational efficiency, service quality, revenue generation, and guest experiences.

Food & Beverage and Culinary Leadership

• Take a strong leadership role in Food & Beverage and Culinary operations, ensuring exceptional quality, service standards, profitability, and guest satisfaction.
• Drive operational excellence across restaurants, bars, banqueting, room service, and culinary operations.
• Provide strategic and operational leadership to F&B, Culinary, Rooms, and other guest-facing departments.

Strategy & Business Planning

• Develop and implement operational strategies and initiatives in line with the hotel's business objectives.
• Collaborate with senior management on budgeting, forecasting, business planning, and performance improvement.
• Support the successful planning, development, and execution of pre-opening projects across the company's hospitality portfolio, ensuring alignment with brand standards, operational objectives, and project timelines.

Service Excellence & Guest Experience

• Ensure all departments consistently deliver the standards expected of a luxury 5-star property.
• Monitor guest feedback and service recovery initiatives, ensuring concerns are addressed promptly and professionally.
• Support the planning and execution of VIP arrivals, special events, functions, and high-profile hotel activities.

Compliance & Standards

• Ensure compliance with hotel policies, brand standards, health and safety regulations, HACCP, and other applicable requirements.

Leadership & Team Development

• Lead, coach, and develop department heads and operational teams, fostering a culture of accountability, collaboration, and continuous improvement.

Stakeholder Management

• Maintain strong relationships with key guests, owners, stakeholders, and business partners.

Qualifications & Experience

• Proven experience leading complex Food & Beverage and Culinary operations in a luxury hotel environment.
• Solid understanding of Rooms Division and other key hotel departments.
• Experience in managing luxury 5-star hotel operations.