Director of Loss Prevention

Role Overview

Director of Loss Prevention at Boutique Group, located at The Red Palace, 2712 Al Amir Abdullah Ibn Jalawi Ibn Turki, Al Futah, 8225, Riyadh 12632.

Company Overview

The Red Palace is an ultra-luxury boutique hotel in Riyadh, Saudi Arabia. Originally built in 1943, this historic palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication. The property features meticulously restored architecture, curated cultural experiences, and unparalleled service.

Role Purpose

The Director of Loss Prevention manages daily security operations to ensure the safety and protection of all property assets, employees, and guests. The role is responsible for accident and fire prevention, emergency response, maintaining secure environments, ensuring compliance with legal requirements and Standard Operating Procedures, driving continuous improvement in guest and employee safety and satisfaction, and optimizing departmental financial performance. The HSSE (Health, Safety, Security, and Environmental) Manager reports directly to this role.

Key Responsibilities

Managing Security Operations

• Assist in the development and implementation of emergency procedures.
• Recommend follow-up action for security breaches.
• Conduct investigation of all losses of property assets and refer to proper management for disposition.
• Deploy security staff to effectively monitor and protect property assets.
• Oversee colleague housing.
• Comply with all Corporate Security safety and security management guidelines and procedures.
• Conduct periodic patrols of entire property and parking areas.
• Recognize success across areas of responsibility.
• Handle guest problems and complaints, settle disputes, and resolve grievances and conflicts or otherwise negotiate with others.
• Identify and make recommendations for minimizing physical hazards and unsafe work practices.
• Implement action plans to monitor and control risk.
• Maintain required reports and documentation regarding patrols of property and parking areas.
• Provide means for obtaining necessary medical attention on a timely basis.
• Conduct hourly employee performance appraisals according to Standard Operating Procedures.
• Identify the educational needs of others, develop formal educational or training programs or classes, and teach or instruct others.
• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Maintain first aid and CPR certifications required for Security officers.
• Implement local authority requirements for security and safety.

Leading Security Health & Safety Teams

• Attend pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
• Celebrate successes by publicly recognizing the contributions of team members.
• Communicate the importance of safety procedures, detail procedure codes, ensure employee understanding of safety codes, monitor processes and procedures related to safety.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial and business decision making; demonstrate honesty and integrity; lead by example.
• Solicit employee feedback, utilize an open door policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serve as a role model to demonstrate appropriate behaviors.
• Embrace and champion the Company's legacy values and competencies in all guest, team, and stakeholder interactions.

Ensuring Exceptional Customer Service

• Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
• Empower employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporate guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Provide services that are above and beyond for customer satisfaction and retention.

Managing Human Resources Activities

• Assist in minimizing cost of accident claims through aggressive claims management.
• Bring issues to the attention of Human Resources as necessary.
• Strive to improve service performance.
• Oversee property policies fairly and consistently.

Additional Responsibilities

• Analyze information and evaluate results to choose the best solution and solve problems.
• Develop and maintain a working relationship with local law enforcement authorities.
• Inform and update the executives, peers, and subordinates on relevant information in a timely manner.
• Provide information to supervisors, coworkers, and subordinates by telephone, in written form, email, or in person.
• Provide guidance in setting health and safety policies and standards.

Qualifications & Experience

• High school diploma or GED with 4 years' experience in security/loss prevention or related professional area.

OR

• Two-year degree from an accredited university in Criminal Justice or related major with 2 years' experience in security/loss prevention or related professional area.

Skills & Competencies

Leadership

• Adaptability: Develop strategies and identify resources to implement and manage change; model flexibility in adjusting priorities; communicate the need for change in a positive way that encourages commitment.
• Communication: Actively listen and use appropriate communication styles to deliver complex information in a clear, concise way and influence others to accept a point of view, gain consensus, or take action.
• Problem Solving and Decision Making: Model and set expectations for solving complex problems, collect and compare information to evaluate alternatives, consider their potential impact before making decisions, involve others to gain agreement and support, and guide others to implement solutions.
• Professional Demeanor: Exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams: Lead and participate as a member of a team to move the team toward completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results: Focus and guide others in accomplishing work objectives.
• Planning and Organizing: Gather information and resources required to set a plan of action for self and/or others; prioritize and arrange work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Customer Relationships: Develop and sustain relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset: Support employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilize differences to drive innovation, engagement, and enhance business results; ensure employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability: Evaluate and adapt the structure of organizational units, jobs, and work processes to best fit the needs and support the goals of an organizational unit.
• Talent Management: Provide guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Professional Expertise

• Applied Learning: Seek and make the most of learning opportunities to improve performance of self and/or others.
• Business Acumen: Understand and utilize business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen: Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies, including safety standards, government regulations, and applicable civil laws to promote effective operations for the protection of people, data, and property.
• External Relationship Building: The ability to form cooperative relationships with members of public safety organizations (i.e., fire, police) and other local authority.
• Security/Loss Prevention: Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incidents, accidents, and injury investigations.
• Emergency Response: Knowledge of fire safety (e.g., location of fire exits, location of fire safety equipment, and fire emergency plans); knowledge of emergency procedures related to situations such as floods, severe weather, bomb threats, robberies, and natural disasters.
• Investigations/Reports: The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with Finance department for insurance companies on the claims process.

Basic Competencies

• Basic Computer Skills: Use basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning: Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to