وصف الوظيفة
Role Overview
Director of Business Solutions at webook.com. webook.com is Saudi Arabia's #1 event ticketing and experience booking platform in terms of technology, features, and agility, serving some of the largest mega events in the Kingdom with over 2 billion in sales.
Role Purpose
Lead the delivery of tailored, high-value business solutions and customization projects. Act as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.
Key Responsibilities
Project Delivery
- Lead the scoping, planning, and execution of client-specific customization projects.
- Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
- Develop frameworks for scalable customization processes while maintaining client flexibility.
Client & Stakeholder Management
- Collaborate with clients to understand requirements and translate them into actionable solutions.
- Build and maintain strong client relationships to foster repeat business and upsell opportunities.
- Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
Cross-Functional Collaboration
- Partner with product, technology, and operations teams to ensure timely and successful delivery.
Reporting & Performance
- Track and report on project performance, ROI, and client satisfaction.
Qualifications & Experience
- 8–10 years of experience in business solutions, project management, or solution delivery.
- Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
- Proven ability to translate business needs into technical and operational solutions.
Skills & Competencies
- Excellent stakeholder management and cross-functional collaboration skills.
- Strong project management skills.
Additional Information
- Project Management Professional (PMP), Agile, or similar certification is a plus.
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