Director - Asset Application Operations

Role Overview

Director – Asset Application Operations at Qiddiya Investment Company. The role manages operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio, including ticketing, point-of-sale, maintenance, leasing, and complex venue platforms.

Role Purpose

Ensure system availability, data accuracy, revenue integrity, and compliance with safety, leasing, and PCI DSS standards across all park and asset applications. Maintain guest experience continuity, asset reliability, lifecycle visibility, and operational integration across parks, sports, entertainment, and complex venues.

Key Responsibilities

Ticketing and Point-of-Sale Operations

• Manage day-to-day operations of Vista and VGS ticketing, admission, and point-of-sale platforms across Qiddiya entertainment venues.
• Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management.
• Oversee daily reconciliation of ticketing and POS revenue with Finance.

Systems Integration and Compliance

• Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
• Ensure PCI DSS compliance for payment processing and cardholder data.
• Maintain standardized master data for assets, locations, tenants, and contracts.

Operational Readiness and Incident Management

• Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support.
• Coordinate major incident management and event-day operational support with Park Operations.
• Manage vendor support queues and prioritize issues based on business criticality.

Maintenance and Asset Management

• Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
• Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
• Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.

Park and Complex Application Management

• Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications.
• Maintain the application portfolio, support model, and venue-specific SLAs.
• Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.

Release and Change Management

• Manage release calendars and outage windows to minimize operational disruption.
• Manage UAT planning, execution, approvals, and release readiness.

Safety, Health, Quality, and Environment (QHSE)

• Ensure QHSE checklists, incident records, and corrective actions are maintained within applications.
• Monitor statutory inspections, certifications, renewals, and compliance dashboards.
• Collaborate with Safety and Engineering teams to enhance workflows and compliance processes.

Governance, Documentation, and Compliance

• Maintain application governance controls, including access, change, and data quality management.
• Prepare and maintain audit-ready documentation, including SOPs, operational controls, and supporting evidence.
• Ensure operational documentation, knowledge bases, and support procedures remain current.
• Oversee reconciliation of ERD revenue with Finance and resolve discrepancies.

User Support and Training

• Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals.
• Monitor vendor SLAs, escalation processes, and service handovers across application support teams.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's degree preferred.
• 10+ years of experience in asset, park, or ticketing application operations.
• ITIL certification or equivalent required.
• Experience with Maximo and ERD/Yardi.
• Experience with Vista and VGS ticketing and POS platforms.
• Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
• Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
• Experience managing major incidents, 24/7 operations, and event readiness.
• Experience with QHSE processes, vendor management, and SLA governance.
• Entertainment, theme park, or real estate industry experience preferred.