Digital Transformation Assistant Manager.RBG Central Squad.Retail Banking Group

Role Overview

Digital Transformation Assistant Manager at Mashreq, Retail Banking Group (RBG) Central Squad. This is a Grade J position reporting to the Digital Transformation Manager within Mashreq Digital.

Role Purpose

The Digital Transformation Assistant supports the Digital Transformation team in coordinating, tracking, reporting and administering key activities across Digital. The role assists with headcount tracking, vendor coordination, financial reporting, employee engagement and internal communications, helping ensure that operational and governance activities are completed accurately and on time.

Key Responsibilities

Headcount Administration & Reporting

• Maintain headcount trackers across resource movements, vacancies, onboarding and offboarding.
• Support reporting on resource activities and follow up on required information and approvals.

Vendor Coordination

• Coordinate with vendors and internal teams on onboarding, offboarding, renewals and documentation.
• Maintain records and trackers for vendor activities.
• Escalate delays or exceptions to the supervisor.

Financial Tracking Support

• Assist in updating budget, invoice and expense trackers.
• Gather inputs from stakeholders on financial matters.
• Support the preparation of periodic financial reports and presentations.

Employee Engagement

• Support the coordination of town halls, monthly digital Standups, workshops, recognition activities and team events.
• Organize logistics, track participation and collect feedback.

Communication & Documentation

• Assist in preparing and coordinating internal communications, including newsletters, videos, bulletins, employee awareness campaigns and engagement initiatives.
• Prepare external communication materials such as award submissions.
• Maintain and manage RSCA records and information collation.
• Support the development of presentations, action trackers and governance documentation.
• Ensure timely follow-up and closure of key action items.

Operations & Stakeholder Management

• Work closely with Digital squads and relevant support functions, including Finance, HR, Procurement and vendor partners.
• Coordinate with stakeholders across locations to gather information, update trackers and support timely reporting.
• Support day-to-day operational, administrative and governance activities within agreed procedures.
• Apply attention to detail when maintaining trackers, reports and records.
• Organize information, identify gaps or discrepancies and follow up with relevant stakeholders.
• Manage multiple tasks and track pending actions against agreed timelines.

Prioritization & Escalation

• Prioritize assigned activities within agreed guidelines and timelines.
• Ensure trackers, reports and documentation are complete and accurately updated.
• Escalate issues, risks and exceptions to the supervisor for guidance or decision.
• Support the implementation of decisions and agreed actions.

Qualifications & Experience

• Bachelor's degree in Business Administration, Finance, Information Systems or a related discipline.
• 4–6 years of experience in project coordination, PMO support, business operations, administration or a similar role.

Skills & Competencies

• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Basic knowledge of digital productivity and automation tools such as Power Apps, Power Automate, SharePoint, Power BI and Copilot.
• Strong organizational, communication and time-management skills.
• Ability to work with multiple stakeholders and manage competing priorities.
• Basic analytical skills to summarize data and highlight exceptions for review.
• Knowledge of Agile ways of working is an advantage.

Additional Information

• No direct reports.
• No operating expense budget or capital expenditure budget responsibility.