Digital Delivery Manager.Injaz - RBG - Project Management Team.Retail Banking Group

Role Overview

Vice President, Digital Delivery Manager at Mashreq, Retail Banking Group (RBG Digital). This is a global role leading digital delivery governance across all regions and markets.

Company Overview

Mashreq's Retail Banking Group Digital division operates across multiple markets and regions. The role reports to the Head of Agile Transformation within the RBG Digital department.

Role Purpose

Ensure strong program governance across strategic digital initiatives for Retail Banking Group and oversee end-to-end digital release management. Drive governance oversight across strategic programs and digital initiatives spanning all RBG Digital markets by establishing standardized delivery frameworks, controls, reporting structures, and decision-making processes. Establish and manage governance frameworks for all markets' digital releases across the Software Delivery Lifecycle (SDLC). Drive structured feedback loops across digital squads to enable continuous improvement and delivery excellence.

Key Responsibilities

Program Management

• Lead and oversee large-scale strategic initiatives cutting across multiple squads, tribes, functions, and markets, ensuring aligned governance, execution consistency, and successful delivery across the global organization.
• Deliver programs to meet organizational objectives and program success criteria.
• Present overall status, blockers, risks, and dependencies in regular forums including planning sessions, weekly meetings, and steering committees as required.
• Perform program management activities such as planning, scheduling, tracking, and reporting on status, quality, and risk using an Agile approach, working with Tribe Leads, Product Owners, Agile Coaches, and Lead Engineers as required.
• Coordinate team resources to complete assigned tasks within program and BAU targets.
• Ensure key activities are executed according to strict program and program portfolio objectives.
• Act as the central point of governance for managing program escalations across squads, tribes, functions, and markets, ensuring timely decision-making and risk mitigation.

Release Management

• Design and implement policies, processes, and tools that enforce proactive adherence and governance to the Release Management framework.
• Facilitate release governance meetings and drive decision-making for release readiness, risks, dependencies, and approvals.
• Ensure all releases comply with organizational policies, audit requirements, security standards, and change management processes.
• Drive continuous improvement initiatives to optimize release governance, deployment efficiency, and operational stability.
• Oversee post-release reviews, incident tracking, lessons learned, and corrective action implementation.
• Support Agile, DevOps, and CI/CD practices while maintaining governance and control requirements.
• Establish and drive structured feedback loops with squads through reporting mechanisms across releases, incidents, defects, and change activities to drive continuous improvement, delivery predictability, and operational stability.
• Act as the central governance point for major digital releases and enterprise deployments.
• Govern and standardize key digital governance activities including RCSA, SOP management, Agile methodologies, process controls, and operational governance practices to ensure consistency, compliance, and continuous improvement across the digital organization.
• Act as the central point of governance for managing Release Management escalations across squads, tribes, functions, and markets, ensuring timely decision-making and risk mitigation.
• Approve or reject production deployments by digital squads based on adherence to the Release Management framework.

Governance & Alignment

• Ensure alignment with organizational objectives and delivery standards through effective governance forums, executive reporting, issue and dependency management, and cross-functional stakeholder coordination.
• Support governance and oversight of broader digital operating frameworks including RCSA, SOP adherence, Agile governance practices, and enterprise delivery standards to strengthen operational maturity and governance consistency across regions.

Problem Solving & Decision Making

• Involve all relevant stakeholders in problem-solving and assign ownership for improvement actions identified.
• Ensure timely response during deployment windows.
• Provide solutions for improving controls in a highly risk environment.
• Conduct and facilitate cross-functional root-cause problem-solving techniques to eliminate problems and prevent repetition.
• Provide transparent and independent reporting of program and project status.
• Raise blockers, risks, and dependencies putting programs or projects at risk quickly and early.

Qualifications & Experience

• Post-graduate degree.
• 15+ years in diverse banking departments with strong knowledge of digital and tech delivery program governance and enterprise delivery frameworks.
• Understand technical and digital solutions and implications; functional and technology knowledge on major banking applications.
• Strong knowledge of operational governance practices including RCSA, SOP management, risk management, audit, and compliance frameworks.
• Experience working in an Agile environment as an Agile Coach or Scrum Master, with responsibility for defining MVPs, OKRs, and incremental deliveries.
• Deep understanding of change management practices, particularly stakeholder analysis, workforce readiness, and leadership communications.

Skills & Competencies

• Senior stakeholder management capabilities.
• Focused mindset on governance, compliance, and controls.
• Interpersonal skills with good decision-making and communication skills and multi-tasking capabilities.
• Excellent program and project management experience.
• Strong organizational and presentation capability.
• Initiative in implementing strict project and program management guidelines and disciplines.

Additional Information

• Managing a team.
• Works within a multidisciplinary team in a fast-paced environment where fast decision-making, rapid problem-solving, and quick escalation are needed.
• Collaborates with key stakeholders including Senior Management, CRB, Business Governance, risk, compliance, CXCG, Business Product Owners, and digital squads.
• Strict compliance with bank's policy and procedures required.
• Since many releases are deployed outside normal working hours and days, the role may require occasionally being available nights and weekends.