Digital Analyst

Role Overview

Digital Analyst at Etihad Airways, based in Abu Dhabi. The role reports to the Digital Analytics Manager and works under the guidance of the Digital Engagement Senior Manager within the Digital & eCommerce team.

Company Overview

Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi. The organization connects people across continents and cultures and is pursuing a "Journey 2030" ambition to double its fleet, expand its network, and grow its people.

Role Purpose

To solve high-value analytical problem statements posed by teams and departments across Etihad Airways by leveraging advanced analytical skills, data visualization, and a multi-disciplinary approach to analyze digital and enterprise data resources.

Key Responsibilities

Analysis & Problem-Solving

• Analyze requirements and identify or design solutions to analytical problems.
• Execute complex, ad-hoc analyses using Etihad's analytical toolkit, proactively identifying further insights and root causes.
• Develop and maintain specializations in one or more of Etihad's key analytical disciplines and serve as the expert and coach to the wider analytics team.

Reporting & Visualization

• Summarize and visualize analysis results and highlight insights for the business translator to develop.
• Maintain documentation repository of solutions, including methodology.

Continuous Improvement

• Identify opportunities for automation and improvements to analytical approach in each analysis performed.
• Make recommendations to the wider team regarding priorities for further development.
• Develop and maintain proficiency with Adobe, Google Analytics, Tableau, Power BI, and other advanced analytic and database tools, in-house data sets, and other resources.
• Develop skills and techniques for data analysis and problem-solving to stay up-to-date with industry-leading Digital Analytics capabilities.

Qualifications & Experience

• Minimum 3 years of relevant experience in digital analytics, reporting, database management, and/or Data Science models used in commercial or digital processes.
• Experience within the aviation industry in Digital Analytics or Business Analytics preferred.
• Minimum Bachelor's degree in Computer Science, Statistics, Information Technology, or related field.
• Additional qualifications in analytical disciplines and techniques an advantage.
• Proven track record of managing successful digital analytical models and reporting.

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to use data to drive decision-making.
• Proficiency with Adobe, Google Analytics, Tableau, and Power BI.
• Advanced proficiency with analytical and database tools.
• Good project management skills with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills to work effectively across a multi-disciplined environment.

Additional Information

• Job posting close date: 12th November 2026.