Diagnostic Technician

Role Overview

Diagnostic Technician at Ali & Sons Holding LLC. The role is based in the UAE.

Company Overview

Ali & Sons is one of the UAE's most respected and diversified business groups, operating as a leading automotive aftersales business committed to excellence, innovation, and delivering exceptional customer experiences.

Role Purpose

To accurately diagnose, repair, and test vehicle systems in accordance with manufacturer standards, ensuring faults are correctly identified and resolved while supporting the workshop team in delivering safe, reliable, and high-quality vehicle repairs.

Key Responsibilities

Diagnosis and Repair

• Diagnose and repair vehicle systems in accordance with manufacturer specifications and standards.
• Use appropriate diagnostic and testing equipment to identify faults in modern vehicles, including testing electronic control units (ECUs).
• Conduct systematic diagnosis to identify the root cause of vehicle faults and determine appropriate repair requirements.
• Repair and replace vehicle components including braking and hydraulic systems, exhaust systems, fuel and ignition systems, electrical systems, suspension and alignment systems, air-conditioning systems, and computer-controlled systems.

Testing and Quality Assurance

• Test vehicle systems before and after repairs to confirm proper operation and repair effectiveness.
• Conduct vehicle quality checks and road tests as required to verify repair quality and vehicle performance.

Stakeholder Communication

• Identify additional repairs or defects not mentioned in the original job card and communicate them clearly to the Service Advisor.
• Determine the scope of work required on vehicles and provide accurate technical information to the Service Advisor.
• Explain technical diagnoses, repair requirements, and recommendations clearly to non-technical employees and customers when required.
• Report technical issues and significant diagnostic findings to the Service Manager or Workshop Manager.

Coordination and Collaboration

• Assist Technician Mechanics in performing technical and diagnostic activities.
• Coordinate with Parts Advisors to ensure the correct parts are identified and available for required repairs.
• Liaise with vehicle manufacturers and relevant technical teams regarding complex technical issues and repair requirements.
• Provide technical assistance to other workshop personnel when difficulties arise during repair activities.

Maintenance and Safety

• Assist with the maintenance and proper operation of workshop equipment.
• Maintain a clean, organized, and safe working bay.
• Follow all applicable workshop, manufacturer, health, safety, and quality procedures.

Professional Development

• Continuously develop technical knowledge by attending formal training sessions and keeping up to date with evolving automotive technologies.

Additional Duties

• Perform other duties and responsibilities as assigned by the Service Manager or Workshop Manager.

Qualifications & Experience

• Minimum of 3–4 years of relevant experience as a Diagnostic Technician, Automotive Technician, or in a similar technical position.
• Diploma in Mechanical Engineering or a related automotive discipline.

Skills & Competencies

Technical Skills

• Strong knowledge of automotive mechanical, electrical, electronic, and diagnostic systems.
• Experience diagnosing and repairing braking, hydraulic, exhaust, fuel and ignition, electrical, suspension, steering, air-conditioning, and computer-controlled systems.
• Hands-on experience using automotive diagnostic and testing equipment.
• Knowledge of ECU fault diagnosis and electronic vehicle systems.
• Ability to perform vehicle testing, road testing, and post-repair quality checks.
• Ability to identify additional repair requirements and communicate technical findings clearly.
• Good understanding of manufacturer repair procedures and technical standards.

Software Skills

• Computer literate with the ability to use computerized diagnostic equipment and relevant workshop systems.

Languages

• Fluency in both Arabic and English is essential.

Personal Attributes

• Strong analytical and diagnostic skills.
• Attention to detail.
• Technical problem-solving ability.
• Teamwork.
• Effective communication.
• Accountability.
• Adaptability.
• Strong commitment to quality and customer satisfaction.

Additional Information

• Opportunities for technical learning, development, and career growth.
• Exposure to advanced automotive technologies and internationally recognized brands.
• Opportunities to participate in technical training and continuously develop automotive expertise.
• A professional and collaborative work environment.
• A culture that values teamwork, professionalism, and continuous improvement.
• Opportunity to build your career within a leading automotive aftersales business.