Deputy Store Manager

Role Overview

Deputy Store Manager at Majid Al Futtaim Lifestyle in Operations. The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing store teams to maximize profitability, maintain brand and company image, ensure operational compliance, and offer an excellent customer experience.

Role Purpose

The Deputy Store Manager manages store operations and workforce in the absence of the Store Manager, in line with overall business objectives at Majid Al Futtaim Lifestyle, while supporting the Store Manager in driving sales, profitability, compliance, and customer experience.

Key Responsibilities

Customer Experience & Service Standards

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company and brand CX standards, individual customer needs, and awareness of current trends and competitors.
• Drive the Store team to deliver the highest levels of customer service at all times.

Sales & Revenue Growth

• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Manage and implement all sales promotions and brand activities, providing communication to relevant support teams to ensure maximization of sales.

Stakeholder Management & Communication

• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying, and Planning.

Operations & Compliance

• Ensure smooth store operations in the absence of the Store Manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage, and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

Qualifications & Experience

• Diploma or High School certificate
• Minimum 4–5 years' industry experience
• Qualification in Retail-related field (added advantage)

Skills & Competencies

• Management skills