Department Manager

Role Overview

Department Manager at Apparel Group, responsible for retail operations and staff leadership in a store environment.

Role Purpose

Ensure the highest levels of customer service are provided by retail staff and that they have the skills and support required for maximizing sales. Assist the Store Manager in efficient and profitable operation of the store in accordance with company policies and procedures. Assume end-to-end store responsibility in the absence of the Store Manager.

Key Responsibilities

Customer Service & Sales

• Ensure retail staff have the skill to provide the highest levels of customer service for maximizing sales.
• Maintain knowledge of new products, trends and fashion directives at all times to effectively respond to and anticipate customer needs.
• Promote the Club Apparel Loyalty Program of the company for maximizing loyalty and repeat sales.
• Be updated about the various brands of the group for suggestive selling to customers.

Store Operations & Compliance

• Assist the Store Manager in implementation of operating procedures at the store as per company standards.
• Ensure the brand and company's policies and procedures are adhered to by all staff at all times.
• Regularly audit own store administration and resolve any issues.
• Maintain visual merchandising standards at the stores at all times as per set VM standards.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Manage daily roster, leave and grievances of retail staff.

Reporting & Feedback

• Provide feedback to the Store Manager and/or Area Manager with regards to employees and products.

Skills & Competencies

• Fashionable and well-groomed appearance with updated product knowledge to ensure minimal stock loss.
• Physical fitness to stand for extended hours and heavy lifting.