وصف الوظيفة
Role Overview
Department Manager at Gymshark, a brand of Al Tayer Group, based in Riyadh. The role manages and develops the retail team to achieve high levels of revenue while maintaining brand image, operational compliance, and customer satisfaction.
Role Purpose
To lead a profitable retail department by driving sales performance, optimizing stock management, ensuring operational compliance, and developing a high-performing team culture centered on excellent customer service and brand standards.
Key Responsibilities
Sales & Commercial Performance
- Drive sales performance and monitor results against targets.
- Identify commercial opportunities and make recommendations to meet and exceed sales targets.
- Analyze stock management information to maximize sales opportunities.
- Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
- Keep abreast of market trends and competitor activity and provide feedback and recommendations to the Company.
Stock & Inventory Management
- Minimize stock loss through the management, implementation, and adherence of Al Tayer Group policies and procedures.
- Prepare and implement stock takes in store in liaison with the Operations team.
- Provide and analyze reports to gain understanding of current performance trends and identify commercial opportunities.
- Ensure Buying and Planning teams are aware of stock-related feedback.
Customer Service & Experience
- Cultivate a culture of excellent customer service, leading by example.
- Resolve customer complaints effectively and promptly.
- Understand customer profiles and ensure feedback is provided to Marketing, Buying, and Planning teams.
Visual Merchandising & Standards
- Ensure Visual Merchandising standards are maintained within brand guidelines.
- Implement Company expectations of standards, maintenance, and cleanliness.
Promotions & Brand Activities
- Recommend, manage, and support sales promotions and brand activities through effective planning and preparation.
- Provide feedback to relevant parties on promotional outcomes.
Compliance & Partnerships
- Ensure all Company policies and procedures are implemented and adhered to.
- Ensure Company Health & Safety standards are adhered to at all times.
- Establish and maintain effective professional relationships with key business partners.
People Management
- Provide leadership and direction to team members towards the achievement of goals and objectives.
- Coach and motivate the team to enhance performance and produce quality work.
- Ensure team members are continuously developed for higher-level roles.
Qualifications & Experience
- Graduate in any discipline.
- 3–5 years of experience successfully running a profitable retail store.
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