وصف الوظيفة
Role Overview
Demo & Delivery Specialist (UAE National) with Al Tayer Group. This role coordinates vehicle handovers and delivery operations to ensure customer satisfaction and seamless process integration.
Role Purpose
To coordinate between customers and internal departments to ensure smooth conclusion of vehicle handover while providing the highest degree of customer service at all times in accordance with company sales policies and procedures.
Key Responsibilities
Coordination & Scheduling
- Liaise with PDI department on vehicle readiness and schedule handover appointments in coordination with the sales department.
- Liaise with sales advisors on the registration process and coordinate with logistics for deliveries made via recoveries to ensure seamless integration of various handover-linked processes.
- Ensure handover of vehicles outside the company when required, maintaining the same standards of customer service.
Vehicle Preparation & Documentation
- Prepare a Vehicle Configuration Record prior to delivery of the vehicle.
- Ensure details of all vehicle transactions are accurately completed, including delivery documents such as checklists, delivery notes, and extended warranty information.
- Record and register all delivery details with sales administration.
Customer Liaison & Communication
- Liaise with the customer including prior notification of delays, changes in requirements and specifications to ensure smooth conclusion of vehicle handover.
- Introduce the customer to the service department.
- Ensure the customer is aware of all available extras, accessories, and warranties.
Customer Service & Education
- Provide the highest degree of customer service and satisfaction at all times in accordance with company sales policies and procedures to maximize future recommendation or repeat sales.
- Stay up to date on vehicle operational features, latest innovations, and technical and non-technical car-related information.
- Provide comprehensive explanation to new car owners about the vehicle with a view to improving the customer experience.
Reporting & Record Management
- Maintain accurate and timely records on delivery status, including sending a daily report of cars delivered to the line manager.
Team Collaboration
- Work as part of a cohesive customer-focused team to promote enhanced levels of customer service.
Qualifications & Experience
- Degree in any discipline or automotive vocational route qualification.
- 2 years of experience in a customer service environment.
Skills & Competencies
- Good knowledge of automobile sales gained through formal training or work experience.
- Bilingual proficiency in Arabic and English.
- Attention to detail and concern for quality.
- Dynamic and proactive personality.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—