Debt Collector

Role Overview

Debt Collector at Ghobash Group (GCG Enterprise Solutions), UAE.

Company Overview

Established in 1982, GCG Enterprise Solutions is a leading Office Automation Solutions provider for the UAE and the wider region. The company is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. GCG partners with leading technology vendors to create bespoke solutions and services for key industry sectors.

Role Purpose

This position is entrusted with managing collections and maintaining allocated Receivables Outstanding in accordance with approved credit terms, while striving to exceed desired cash flow targets through proactive client engagement and timely recovery of payments.

Key Responsibilities

Client Follow-up

• Ensure Automated statement is sent to all clients fortnightly.
• Maintain detailed and up-to-date records of customer accounts and collection activities.
• Conduct calls and emails to clients prior to due dates to follow up and seek payment for due and overdue invoices.
• Send follow-up mails, reminders, chase letters, and timely escalations on a regular basis to delaying clients to ensure timely collections.
• Ensure that all assigned clients are followed up each month without any exception.
• Manage customer relationship and retention.

Collections Performance

• Monitor the ageing of clients' outstanding statements on a regular basis and chase up with clients accordingly to maintain overdue percentage less than 80% of total outstanding.
• Identify high-value invoices and ensure quick collection to improve cash flow.
• Ensure that a minimum of one receipt is collected monthly from each due customer.
• Meet collecting targets to ensure customer ageing and overdues are within targeted norms.

Receivables Accuracy & Reconciliation

• Interact and liaise with clients on a regular basis to ensure accounting of all invoices by clients closest to the date of service or sales rendered.
• Investigate and resolve customer disputes or discrepancies related to outstanding balances.
• Liaise and interact with the messenger service, Sales, and Logistics departments on a regular basis to ensure timely submission of invoices.
• Escalate unresolved or high-risk accounts to the Collections Manager or relevant department.
• Liaise and interact with the Receivables Accountant and ensure timely posting of receipts, proper allocation of invoices, and timely accounting of Credit Memos.
• Liaise and interact with clients on a regular basis to ensure customer balances are reconciled and matched with the client's outstanding statement at any point in time, supported with a reconciliation statement for differences.
• Ensure Receivables statement reflects a true and fair picture.

Reporting & Escalation

• Follow up with clients regularly and maintain up-to-date remarks in respect of each outstanding invoice.
• Provide updated payment status of assigned clients to the Credit Control Supervisor and Finance Manager.
• Conduct timely escalations and coordinate with Supervisor on a daily basis to decide on order approvals and release of Account holds.
• Provide periodical customer feedback on outstanding status to the Credit Control Supervisor and Finance Manager to facilitate order approvals.

Qualifications & Experience

• Bachelor's degree in Accounting, Commerce, Finance, Business Administration, or a related field.
• Minimum 2 to 3 years of experience in a similar role.

Skills & Competencies

• Strong communication and negotiation skills.
• Advanced Excel skills.
• Basic understanding of financial statements.
• Detail-oriented, persistent, and customer-focused with a professional demeanor.
• Monthly Follow-up Report in Excel.
• Customised Customer Statement in Oracle.
• Customised Customer Ledger in Oracle.
• Receipts module in Oracle.
• Familiarity with ERP or accounting software (SAP, Tally, or equivalent) is an advantage.