Data & Technical Support Officer (Outsource)

Role Overview

Data & Technical Support Officer (Outsource) at ADIB, based in Abu Dhabi.

Role Purpose

This role ensures the effective operation, quality, and governance of GPPD document management and retention systems, with focus on iServer and Munazzam. It serves as a key liaison between GPPD, IT teams, and business users, supporting system stability, enhancements, MIS reporting, and the quality of published policies and procedures.

Key Responsibilities

GPPD Systems Management & IT Coordination

• Act as the primary GPPD SPOC for all system-related matters concerning iServer, Munazzam, and document retention platforms.
• Coordinate with IT teams on system issues and incident resolution.
• Coordinate with IT teams on enhancements and change requests.
• Coordinate with IT teams on user access, configuration, and workflow dependencies.
• Support UAT and deployment of system enhancements and fixes in coordination with IT and business teams.
• Ensure smooth day-to-day system operations and minimal disruption to GPPD activities.

Document Quality Control & Governance

• Conduct quality checks of published policies and procedures to ensure accuracy and consistency of content.
• Ensure proper metadata, versioning, and approval attachments in published documents.
• Ensure compliance with GPPD framework and standards.
• Support remediation of identified gaps or errors in published documents in coordination with document owners.

Operational & MIS Support

• Support the GPPD team with ad hoc document retrieval, audits, and remediation requests.
• Assist in responding to audit queries related to document retention, publishing history, and system-based evidence.
• Leverage deep system and process knowledge to resolve issues efficiently and proactively.
• Provide timely and accurate MIS reports to GPPD management to support governance oversight and decision-making.

General Management

• Assist the Leader in the formation and smooth performance of the P&P department.
• Support the development and successful implementation of P&P department strategy.
• Improve the quality of documents prepared to ensure they reflect best market practice.
• Maintain healthy relationships with all ADIB units to facilitate sign-offs.
• Perform the duties expected as a member of the GPPD Management Team.

Qualifications & Experience

• Bachelor's degree.
• Minimum of 5 years of professional experience, preferably in a banking or financial institution.
• Strong technical and functional expertise in document management systems.
• Solid understanding of document retention, governance workflows, and approval dependencies.
• Good knowledge of system interfaces, data integrity controls, and reporting mechanisms.
• Familiarity with banking terminology and document governance is an advantage.

Skills & Competencies

• Proficient in Microsoft Office and document formatting tools.
• Strong attention to detail.
• Ability to work under tight deadlines.