Data Entry Operator

Role Overview

Data Entry Operator at NMC Healthcare. The role includes data entry tasks such as registration, billing, and attending to patients who have come for PCR registration, and other related patient entries in the system.

Role Purpose

Manage patient registration, billing data entry, and customer service operations within the healthcare information system while maintaining accuracy, reducing patient wait times, and supporting departmental coordination.

Key Responsibilities

Patient Registration & Data Entry

• Register patients in the HIS and ensure accuracy is maintained.
• Assist with related data entry tasks in other departments.
• Maintain correct remarks and updates for various company referrals and coordinate with relevant teams for clarification.

Patient Service & Communication

• Attend to patients and guide them with their enquiries.
• Maintain good telephone and email etiquette.
• Reduce waiting time and assist in improving patient wait time processes.

Billing & Operational Coordination

• Ensure billing is done in the system accurately as per guidelines and billing protocols.
• Stay up to date with new tie-ups and billing requirements.
• Coordinate with supervisors regarding patient flow management.

General Support

• Assist with any additional tasks assigned by the Head of Department as per operational requirement.

Qualifications & Experience

• College graduate in any discipline, preferably.
• Minimum 1 year experience as a receptionist in a patient-focused environment.
• Demonstrated experience operating multi-line switchboard systems.

Skills & Competencies

• Proficient technology application skills: Basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
• Exceptional interpersonal skills, maturity, and good judgment.
• Capable of communicating professionally with a diverse range of individuals.
• Superior telephone etiquette.
• Patient-focused and service-oriented mindset; patient and understanding.
• Efficient organizational skills with ability to handle multiple responsibilities under pressure while maintaining composure.
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English.
• Arabic language advantageous or desirable but not essential.