Data Entry Operator

Role Overview

Data Entry Operator at NMC Healthcare. The role includes data entry tasks such as registration, billing, and attending to patients who have come for PCR registration, and other related patient entries in the system.

Role Purpose

Register patients in the HIS system, process billing accurately, manage patient inquiries and flow, and maintain data integrity while delivering patient-focused service in a healthcare environment.

Key Responsibilities

Patient Registration & Data Entry

• Register patients in the HIS and ensure accuracy is maintained.
• Assist with related data entry tasks in other departments.
• Maintain correct remarks and updates for various company referrals and coordinate with relevant teams for clarification.

Patient Service & Communication

• Attend to patients and guide them with their enquiries.
• Maintain good telephone and email etiquette.
• Coordinate with supervisors regarding patient flow management.
• Ensure that waiting time is reduced and assist in improving the same.

Billing & Compliance

• Ensure billing is done in the system accurately as per guidelines and billing protocols.
• Stay up to date with new tie-ups and billing requirements.

General Operations

• Assist with any additional tasks assigned by the HOD as per operational requirement.

Qualifications & Experience

• College graduate in any discipline, preferably.
• Minimum 1 year of experience as a receptionist in a patient-focused environment.
• Operation of multi-line switchboard system.

Skills & Competencies

• Proficient technology application skills; Basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
• Exceptional interpersonal skills, maturity, and good judgment.
• Capable of communicating in a professional manner with diverse range of individuals.
• Superior telephone etiquette.
• Patient-focused and service-oriented; patient and understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English.
• Arabic language advantageous or desirable but not essential.