Cybersecurity Service Engineer

Role Overview

The Cybersecurity Service Engineer is responsible for providing technical service, maintenance, installation, commissioning, troubleshooting, and cybersecurity support for Emerson products and solutions. This role serves as a focal point for customer technical support, service contracts, projects, and cybersecurity initiatives while helping customers improve system performance, reliability, and cybersecurity posture through proactive recommendations and technical expertise.

Company Overview

Emerson is a global leader in automation technology and software. Through deep domain expertise and a legacy of flawless execution, Emerson helps customers in critical industries including life sciences, energy, power and renewables, chemical, and advanced factory automation operate more sustainably while improving productivity, energy security, and reliability. With global operations and a comprehensive portfolio of software and technology, Emerson is helping companies implement digital transformation to measurably improve operations, conserve valuable resources, and enhance safety.

Role Purpose

This role exists to deliver exceptional technical and cybersecurity support to Emerson customers, serving as the primary technical contact across service contracts, projects, and cybersecurity initiatives. The engineer proactively identifies opportunities to enhance system performance, reliability, and security posture while ensuring smooth operation and compliance with business and customer requirements.

Key Responsibilities

Service & Maintenance

• Perform routine maintenance and service activities in accordance with customer requirements.
• Perform startup, installation, commissioning, troubleshooting, fault analysis, and repair activities on Emerson systems and products.
• Coordinate and execute assigned service projects and technical activities.

Technical Support & Problem Resolution

• Investigate and resolve technical issues encountered at customer sites.
• Apply strong analytical and troubleshooting skills to resolve complex technical issues.
• Support Sales Engineers in product demonstrations and customer presentations.

Customer Advisory & Training

• Provide recommendations to customers on system improvements, cybersecurity enhancements, product upgrades, and system health checks.
• Assist customers in understanding product applications, cybersecurity best practices, maintenance requirements, and operational procedures.
• Deliver customer training and on-site instruction related to operation, maintenance, and cybersecurity solutions.

System Configuration & Implementation

• Develop and implement system configuration changes to meet customer requirements.

Operations & Compliance

• Participate in on-call support rotations as required.
• Maintain accurate service documentation, timesheets, site reports, and project records.
• Ensure compliance with Emerson business processes, quality standards, and customer requirements.

Qualifications & Experience

• Bachelor's Degree in Engineering, Control Engineering, Computer Science, Electronics, Cybersecurity, or a related discipline.
• Minimum 5–6 years of experience in automation, control systems, industrial networking, or cybersecurity within process industries.
• Strong knowledge of Emerson Process Systems and Solutions products.
• Experience configuring and supporting industrial network switches and firewalls such as Cisco, Juniper, Dell, Siemens, Palo Alto, Hirschmann, or equivalent technologies.
• Knowledge of Network Management Solutions such as WhatsUp Gold and SolarWinds.
• Experience with virtualization technologies including VMware and Microsoft Hyper-V.
• Knowledge of Windows System Administration.
• Experience with backup and disaster recovery solutions such as Acronis.
• Experience with endpoint security solutions including Trellix, Symantec, Application Whitelisting, and Data Loss Prevention (DLP).
• Experience with SIEM technologies including Trellix, Splunk, ArcSight, or similar platforms.
• Knowledge of compliance monitoring and security assessment tools such as Tripwire.
• Experience performing vulnerability assessments and interpreting cybersecurity findings.
• Experience with Microsoft WSUS patch management solutions in both air-gapped and non-air-gapped environments.
• Strong understanding of Operational Technology (OT) networking and industrial control system cybersecurity.
• Experience conducting control system network assessments and audits.
• Good written and verbal communication skills in English.

Skills & Competencies

• Customer-focused approach with commitment to delivering exceptional service.
• Strong analytical and troubleshooting skills.
• Effective communication with customers and internal stakeholders.
• Continuous development of technical expertise and adaptation to evolving technologies.
• Sound decision-making under pressure and professionalism in challenging situations.
• Collaborative approach across diverse teams and functions.

Additional Information

Preferred Qualifications

• Industry certifications in cybersecurity, networking, virtualization, or Microsoft technologies.
• Associate-level certifications related to the services performed.
• Experience supporting Industrial Control Systems (ICS) and Operational Technology (OT) environments.
• Knowledge of cybersecurity standards and best practices within process industries.
• Valid driver's license.
• Additional local language capability.

Benefits & Culture

• Medical insurance plans.
• Employee Assistance Program.
• Tuition reimbursement.
• Employee resource groups.
• Recognition programs.
• Flexible time-off plans, including paid parental leave, vacation, and holiday leave.
• Work-life balance prioritization.
• Training programs and development initiatives spanning onboarding through senior leadership.
• Face-to-face and virtual training opportunities.
• Mentorship, coaching, project management, and on-the-job training.