CX Sales Support Specialist - Fresh Graduate - Saudi National Only

Role Overview

CX Sales Support Specialist - Fresh Graduate at Honeywell Technologies in Saudi Arabia. Saudi National only.

Company Overview

Honeywell is a global team of thinkers, innovators, dreamers and doers that makes things which shape the future, including changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and enabling breathing on Mars.

Role Purpose

Shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Support technical requests from customers to optimize customer experience programs and drive business growth while improving customer satisfaction, increasing revenue, strengthening cross-functional collaboration, and building a customer-centric culture.

Key Responsibilities

Design Support

• Interpret client requirements, building codes, and relevant fire safety standards to develop compliant, cost-effective, and robust Fire, Security or BMS solutions.
• Collaborate closely with clients, consultants, architects, and contractors throughout the design and project lifecycle to ensure alignment, technical accuracy, and timely delivery.
• Prepare detailed system architecture and bill of materials for Fire, Security or BMS systems, including complementary systems.
• Review project specifications, drawings, BOQs, and client requirements.
• Prepare technical proposals for bids and tenders.
• Understand competitive landscape and local industry practices for assigned System and region.

Application Engineering

• Conduct product demonstrations, PoCs, presentations, and technical consultation.
• Obtain vendor quotations and evaluate technical and commercial compliance.
• Support project managers and installation teams by providing engineering input during procurement, construction, and commissioning phases.
• Develop products with enhancements and new product developments to increase product specifications and quality.
• Conduct technical reviews, design risk assessments, and site visits to resolve technical queries and verify installation quality as per design intent.
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.

Qualifications & Experience

• Bachelor's degree in Engineering (Electrical, Computer, or related field).
• Fresh graduate.
• Saudi National only.

Skills & Competencies

• Proficiency in AutoCAD and other design and drafting tools.
• Strong knowledge and familiarity with international standards (NFPA, FM, UL, EN, IEC, ATEX – as applicable).
• Ability to read and interpret technical drawings and specifications.
• Strong analytical, communication, and organizational skills.
• Ability to manage multiple tasks and meet deadlines.

Additional Information

• Opportunity to work on world-class projects transforming cities, buildings, and vehicles.
• Culture that fosters inclusion, diversity and innovation.
• Market-specific training and ongoing personal development.
• Equal opportunity employer; does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Reasonable accommodation provided for individuals with disabilities in the job application, interview process, job functions, and employment benefits.