Customer Support Specialist (Supply Chain)

Role Overview

Customer Support Specialist (Supply Chain) at The Boeing Company, based primarily in Riyadh, Saudi Arabia, with Jeddah, Saudi Arabia also considered as a secondary location.

Company Overview

Boeing Global Services, Supply Chain Execution organization.

Role Purpose

Serve as a Customer Program Manager supporting customers across the Middle East and Africa regions, responsible for maintaining and advancing customer relationships, ensuring account health, and delivering world-class customer support through coordination of supply chain activities and problem resolution.

Key Responsibilities

Customer Relationship Management

• Create, maintain and advance customer relationships and develop understanding of customer culture and business strategies.
• Interact with customers and internal partners through face-to-face and virtual meetings, phone calls, emails and other media.
• Own customer account health and provision of world-class customer support.
• Interface with customers and internal Boeing resources to ensure alignment and satisfaction.

Account Support & Solutions

• Collaborate with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
• Advise customers regarding status, changes or improvements of orders and follow up on issues related to their accounts.
• Respond to customer inquiries and provide information regarding Boeing products, services, processes and operations.
• Respond to customer inquiries and facilitate delivery problem resolution.
• Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems.

Order & Supply Chain Coordination

• Enter, track, monitor and coordinate customer material, delivery requirements and returns for customer orders.
• Coordinate collection and processing and analyze supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

Communication & Reporting

• Develop, prepare and deliver presentations to customers and internal organizations.
• Monitor and share key performance metrics with customers and internal partners.

Systems & Operations

• Use multiple Boeing systems in a fast-paced environment.

Qualifications & Experience

• 4+ years experience working in a supply chain focused role.
• Experience developing presentations for and presenting to executive leadership.

Preferred Qualifications

• 1+ year experience in the Aerospace industry.
• SAP knowledge.
• Engineering or Technical experience.
• Account management and customer support experience.
• Ability to work and collaborate cross-functionally across multiple organizations.
• Eager to learn and grow.

Skills & Competencies

• Strong communication and problem-solving skills.

Additional Information

• Minimal travel domestically and internationally required.
• Relocation assistance is not a negotiable benefit; candidates must live in the immediate area or relocate at their own expense.
• Employer will not sponsor applicants for employment visa status.
• This is an international, locally hired position in Saudi Arabia; benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, commensurate with experience and qualifications and in accordance with applicable Saudi Arabia law.
• Employment is subject to the candidate's ability to satisfy all Saudi Arabia labor and immigration formalities.
• This position does not require a Security Clearance.
• Not a Shift Worker position.