وصف الوظيفة
Role Overview
Customer Success Telesales (Part Time) at Rentokil Initial. This is a part-time position focused on contact management and customer relationship strengthening to drive retention and revenue growth.
Role Purpose
To strengthen customer relationships through proactive contact management, identify renewal and upselling opportunities, manage customer complaints, and support branch revenue objectives via retention strategies and price optimization.
Key Responsibilities
Retention & Revenue Growth
- Support branches for retention, renewals, and revenue increase via price increases and upselling opportunities.
- Identify alert customers and bring forward the possibility of revival for at-risk accounts.
- Conduct regular reviews and terminate non-revival accounts.
Stakeholder Collaboration
- Work as part of a multi-functional team with collaboration between internal teams and external stakeholders.
- Provide recommendations and suggestions to the branch for improvement.
Complaint & Service Management
- Identify and resolve customer complaints within specified timelines (Compliant Management).
Performance Analysis & Reporting
- Analyze data and address challenging areas to improve month-on-month performance.
- Share monthly dashboards with analysis and recommendations.
Qualifications & Experience
- Saudi Candidate (required).
- Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field (preferred).
- At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
Skills & Competencies
- Strong communication and telephone selling skills.
- Good command of English and Arabic.
- Data analysis capability.
Additional Information
- Contract type: Part time.
- Medical Insurance Class A.
- 22 vacation days per year.
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