وصف الوظيفة
Role Overview
Customer Success Specialist at Rentokil Initial. The role maintains long-term business relationships with a specific portfolio of existing and new clients, assisting the Customer Success Manager in implementing the unit success plan and developing loyalty programs and bundles.
Role Purpose
Maintain and expand client relationships by ensuring customer satisfaction, identifying growth opportunities, and supporting the implementation of customer success strategies that drive retention and loyalty.
Key Responsibilities
Account Management
- Achieve individual renewal targets.
- Serve as day-to-day contact for assigned accounts.
- Perform courtesy calls and regular checkups to ensure customer satisfaction.
- Keep clients engaged and regularly using products and services that lead to customer stability.
Risk Management & Analysis
- Conduct early risk assessments and evaluate client satisfaction reports.
- Ensure proactive corrective measures are implemented.
- Fix issues before they happen.
- Uncover the root cause of problems, quickly analyze potential solutions, and make clear and informed recommendations.
Growth & Opportunity Identification
- Identify areas of opportunity and best practices.
- Evaluate growth opportunities and expand Rentokil Boecker offerings to existing clients.
- Refer clients to relevant Sales and Trade Consultants.
Customer Success Strategy
- Assist the Customer Success Manager in developing success plans for customer acquisitions and retention.
- Support the creation of effective customer success procedures, policies, and standards.
- Assist the CSM in analyzing customer data to improve customer experience.
- Support the CSM in improving Rentokil Boecker services and products.
Loyalty & Engagement Programs
- Serve as focal point in implementing effective customer loyalty programs, reward plans, and bundles.
Reporting
- Draft metrics reports related to client retention for CSM evaluation.
Qualifications & Experience
- Bachelor's Degree in Business Administration or equivalent.
- At least 4 to 6 years of experience in communications, marketing, sales, account management, or customer success.
Skills & Competencies
- Excellent communication skills.
- Time management skills.
- Ability to effectively handle a number of diverse and complex problems at the same time.
Additional Information
- 22 vacation days per year.
- Medical Insurance Class A.
- Competitive Salary.
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