Customer Success Specialist

Role Overview

Customer Success Specialist at Aramex, located in Dubai. The role focuses on ensuring excellent customer experience and driving client retention and satisfaction within the commercial team.

Company Overview

Aramex is a major regional logistics provider.

Role Purpose

The Customer Success Specialist serves as the primary point of contact for assigned client accounts, managing their experience with Aramex services and supporting their success throughout their journey with the company.

Key Responsibilities

Client Account Management

• Serve as the primary point of contact for assigned client accounts
• Prepare regular client account reviews and performance summaries
• Support renewal and upsell conversations in collaboration with sales teams

Client Experience & Satisfaction

• Monitor client satisfaction and proactively address any service issues
• Identify opportunities to enhance the client experience and drive retention
• Gather client feedback to inform service improvements

Onboarding & Operations Support

• Support client onboarding and ensure a smooth transition to Aramex services
• Collaborate with operations teams to resolve client concerns promptly

Qualifications & Experience

• Bachelor's degree in Business, Marketing, or related field
• 2–4 years of experience in customer success, account management, or client services
• Experience in logistics or freight forwarding is an advantage

Skills & Competencies

• Strong communication and problem-solving skills
• Excellent organizational skills and attention to detail
• Fluency in English and Arabic required