وصف الوظيفة
Role Overview
Customer Success Manager, Civil Government at Planet, based in the United Arab Emirates. This is a full-time, remote position. If located near an office, you are expected to work from that office 3 days per week.
Company Overview
Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company delivers empirical information via a cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. Planet controls every component of hardware design, manufacturing, data processing, and software engineering. The company is a global organization with employees working remotely worldwide and joining from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
Role Purpose
You will manage and expand relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa, including national and central governments, regional authorities, local municipalities, and supranational organizations such as space agencies, union bodies, and UN programmes. You will help customers maximize the value of Planet's imagery and geospatial solutions, ensuring they effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.
Key Responsibilities
Account Management & Retention
- Own full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
- Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
- Navigate complex government structures, decision-making processes, and procurement cycles across different countries and cultures.
- Identify and build connections between ministries, directorates, and stakeholders to drive adoption and impact across government initiatives.
Strategic Planning & Collaboration
- Partner closely with Account Executives to build unified strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
- Co-create success plans and quarterly business reviews that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
- Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
Stakeholder Management
- Build strong relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
- Translate customer needs into actionable insights and adjust communication tone and depth based on audience, whether technical leads or executives.
Customer Engagement
- Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.
- Willingness to travel to connect with customers and internal teams.
Qualifications & Experience
- 4 or more years of experience in Customer Success, account management, or a similar customer-facing role, ideally supporting government organizations as a customer.
- Bachelor's degree in a relevant field.
- Experience working closely with sales organizations and a firm grasp of commercial business models.
- Experience with public procurement and tender processes.
- Experience leading organizational change management efforts.
Skills & Competencies
- Fluency in Arabic and English.
- Excellent verbal and written communication skills in English and Arabic, with a professional presence that earns trust.
- Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
- Ability to accurately interpret stakeholder needs and pick up on unstated priorities.
- Ability to act as a true consultative partner who can navigate trade-offs and ensure customer requests align with strategic and financial goals.
- Proficiency in using Customer Relationship Management and Customer Success tools such as Salesforce, Gainsight, or Zendesk to manage workflows and report on team metrics.
- Ability to translate customer data into actionable insights.
- Working proficiency in French or Russian.
Additional Information
Employment & Compensation
- This role is eligible for commission.
Benefits
- Paid time off including vacation, holidays, and company-wide days off.
- Employee Wellness Program.
- Home Office Reimbursement.
- Monthly Phone and Internet Reimbursement.
- Tuition Reimbursement and access to LinkedIn Learning.
- Equity.
- Volunteering Paid Time Off.
Application Deadline
November 20, 2026 at 11:59 p.m. PT