وصف الوظيفة
Role Overview
Customer Solution Design Engineer (MP) at KONE. This role is based on the company's original location as stated in the source material.
Company Overview
KONE is certified as a Top Employer dedicated to a better world of work. The company is committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing. Sustainability is an integral part of KONE's culture and daily practice. The company follows ethical business practices and seeks to develop a culture where co-workers trust and respect each other and good performance is recognized.
Role Purpose
Provide technical expertise to the sales team by translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, ensure that KONE tender layouts and specifications are integrated into customer building specifications, and that final KONE drawings align with customer IFC and SL layout drawings.
Key Responsibilities
Customer Management
- Read and sort received customer drawings and raise RFIs as needed if conflicts exist between customer drawings and other KONE commitments.
- Create layout drawings in 2D or 3D format that match customer document control procedures and KONE KOS standards.
- Prepare 2D shop drawings and 3D models for customer approval.
- Initiate manufacturing orders.
- Ensure final KONE drawings align with customer IFC drawings and SL layout drawings.
Sales Collaboration
- Find optimal technical solutions to meet customer needs for non-standard requirements.
- Ensure clarity on solution scope, including KONE and possible third-party offerings.
- Participate in customer meetings and answer technical questions when needed.
- Select the correct product platform for offerings.
- Propose solutions from all KONE business lines including new services, escalators, elevators, and doors.
Stakeholder Engagement & Development
- Participate in customer meetings as needed to address technical questions.
- Provide technical training to Sales, Installation and Maintenance according to Front Line needs.
- Contribute to the Customer Solutions Engineering virtual and local network.
- Participate in product and new services release information-sharing sessions.
Strategic Input
- Offer input to product offering management regarding customization, standardization and interface requirements for the portfolio.
Qualifications & Experience
- Bachelor or Diploma degree in Engineering.
- Minimum 5 years of experience in the elevator business or another relevant field.
- Understanding of different building types and customer segments.
- Good knowledge of environmental and sustainability requirements and norms.
- Basic knowledge of competitors' products.
- Good understanding of product total costing and local norms and regulations.
Skills & Competencies
- Excellent verbal and written English and Arabic language skills.
- Excellent communication, negotiation and customer handling skills.
- Excellent engineering tool skills including CAD and BIM.
- Excellent knowledge of AutoCAD, Revit 2022 and BIM360.
Additional Information
- KONE is focused on creating an innovative and collaborative working culture where individual contribution is valued.
- Employee engagement is a key focus area with encouragement for participation and sharing of information and ideas.
- The company offers a range of experiences and opportunities to help achieve career and personal goals and enable a healthy and balanced life.