Customer Service Supervisor

Role Overview

Customer Service Supervisor at GAC.

Role Purpose

Support revenue generation and maintain service excellence by leading the customer service team, overseeing quote preparation and RFQ processes, and fostering strong relationships with global agents and service providers.

Key Responsibilities

Sales Support

• Support the sales process by providing timely, error-free quotes that contribute to revenue generation.

Team Leadership & Service Delivery

• Lead and guide customer service team members to ensure efficient quotation preparation, accurate cost analysis, and consistent service standards.
• Ensure and enable the customer service team responds to customer inquiries and complaints accurately and within agreed timeframes, maintaining a customer-focused approach.

RFQ & Tender Management

• Oversee RFQs and tender submissions to ensure accurate pricing, complete documentation, and timely submission in line with requirements.

Stakeholder Relationships

• Maintain and develop strong working relationships with global agents across all regions to support collaboration and business growth.
• Build and strengthen relationships with service providers while identifying improved agents and suppliers to ensure high service quality and competitive offerings.