وصف الوظيفة
Role Overview
Customer Service Representative at RBGlobal, a leading omnichannel marketplace for commercial assets and vehicles. The role is based at the Jebel Ali Free Zone (JAFZ) site and supports auction operations and customer transactions.
Company Overview
RBGlobal (NYSE: RBA) (TSX: RBA) is a leading omnichannel marketplace providing value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. The company operates auction sites in 13 countries and a digital platform serving customers in more than 170 countries across asset classes including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. Marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles; IAA, a leading global digital marketplace for vehicle buyers and sellers; Rouse Services, providing asset management and performance benchmarking; SmartEquip, a technology platform for equipment lifecycle management; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
The Yard Operations team conducts hundreds of live auctions each year worldwide, requiring a team of full-time and part-time staff including equipment inspectors, yard managers, operators, administrative staff, and customer service representatives.
Role Purpose
Provide comprehensive support to customers and facilitate auction operations by coordinating equipment logistics, managing ownership transfer documentation, collecting payments, and ensuring a positive customer experience for both consignors and buyers throughout the transaction lifecycle.
Key Responsibilities
Logistics Coordination
- Assist consignors with logistics for delivering equipment to the Jebel Ali Free Zone (JAFZ) site.
- Support buyers with logistics for transporting purchased goods to their final destinations.
Ownership Transfer & Documentation
- Provide comprehensive support to consignors to transfer equipment ownership to Ritchie Bros. Auctioneers.
- Complete all official paperwork required for the sale.
- Obtain ownership titles and registrations from consignors.
Auction Registration & Customer Guidance
- Assist and guide customers through the registration process for auction participation.
- Provide all necessary information to facilitate a seamless and easy bidding experience.
Payment & Financial Management
- Coordinate and follow up on collecting payments from buyers accurately and securely according to auction policies.
- Release proper paperwork, invoices, and release documents to buyers upon payment completion.
Customer Experience & Issue Resolution
- Ensure that both consignors and buyers have a positive, seamless, and trustworthy experience doing business with RBGlobal.
- Resolve customer issues related to payments, delivery, or paperwork transfer.
- Track all customer interactions.
Confidentiality & Trust
- Maintain strict confidentiality and integrity when handling financial transactions, contracts, and ownership documents.
Internal Operations Support
- Act upon requests from internal teams and Territory Managers in a timely and accurate manner to support auction success.
- Perform any other tasks related to auction operations or duties as assigned by management.
Auction Operations
- Perform assigned duties during auction preparation days and auction days.
Qualifications & Experience
- 2–3 years of experience in a high-volume, in-person customer contact environment with hands-on experience in transactional duties, payment collection, and document coordination.
Skills & Competencies
- Friendly, outgoing, and patient personality with a passion for delivering fantastic customer service.
- Ability to maintain a positive attitude in high-pressure situations.
- Excellent organizational skills to thrive in a fast-paced environment.
- Collaborative team-player mindset, ready to pitch in wherever needed.
- Strong computer literacy with the ability to quickly learn new technology and software.
- Excellent keyboarding skills for fast and accurate data entry.
- Excellent working proficiency in English (written and spoken).
- Arabic language skills preferred.
Additional Information
- Ability to work extended or overtime hours during auction preparation days and auction days to ensure smooth operations.