وصف الوظيفة
Role Overview
Customer Service Representative at Alghanim Industries.
Role Purpose
Deliver high-quality customer service by proactively addressing customer concerns, preventing problems before they escalate, and maintaining excellent service delivery across all Alghanim business functions.
Key Responsibilities
Customer Service Delivery
- Answer customer queries promptly and accurately
- Understand and fulfill customer needs and requirements
- Maintain positive attitude during all customer interactions
- Demonstrate high problem-solving skills
- Follow up on pending customer issues with effective use of computer applications and telephone etiquette
Issue and Complaint Resolution
- Support in solving customer concerns and complaints
- Handle dissatisfied customers with professionalism and care
- Demonstrate thoroughness in problem resolution with effective follow-up
- Defuse customer anger with measured, courteous responses
Coordination and Compliance
- Work in coordination with Section Heads to provide excellent customer service
- Ensure sales activities are handled in line with Alghanim policy
- Follow all Alghanim policies and guidelines
Product and Market Knowledge
- Demonstrate great knowledge of specialization of different Alghanim domains and functions
- Practice high knowledge of Alghanim major functions and responsibilities
- Be aware of all in-store promotions, including discounts, credit, free coupons, and raffle draws
Business Operations
- Be aware of business KPIs and objectives
- Keep all company information, including sales figures, strictly confidential
- Contribute to cost control and minimizing theft measures
Qualifications & Experience
- 2–3 years of experience in customer service or related field
- Bachelor's degree
Skills & Competencies
- Strong English and Arabic language capabilities
- Strong communication, presentation and interpersonal skills
- Problem-solving skills
- Computer proficiency
- Professional telephone etiquette
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