Customer Service Representative
Al-Futtaim
وصف الوظيفة
Role Overview
Customer Service Representative at Al-Futtaim, located in Dubai.
Role Purpose
Support customer engagement and support functions by handling inquiries, requests, and complaints professionally while maintaining accurate records and collaborating with internal teams to resolve issues.
Key Responsibilities
Customer Engagement
- Handle customer inquiries, requests and complaints professionally
- Provide accurate information on products, services and processes
Operations & Documentation
- Maintain accurate records of customer interactions
- Collaborate with internal teams to resolve customer issues
Qualifications & Experience
- High school diploma or equivalent; bachelor's degree an advantage
- Prior experience in a customer service role
Skills & Competencies
- Excellent communication and interpersonal skills
Additional Information
- Competitive tax-free salary and benefits
- Career growth within a leading regional group
- Structured customer service training
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