Customer Service Coordinator - West and South and North

Role Overview

Customer Service Coordinator at Tamer Group, responsible for supporting West, South, and North regions.

Key Responsibilities

Customer Service Operations

• Respond to customer inquiries via phone, email, and other communication channels.
• Process customer orders and manage order fulfillment.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain accurate customer records and documentation.
• Coordinate with warehouse and logistics teams to ensure on-time delivery.

Regional Support

• Provide dedicated support to West, South, and North regions.
• Serve as the primary contact for regional customers and internal teams.
• Monitor regional service metrics and performance.

Administrative Tasks

• Manage customer files and maintain organized documentation systems.
• Update customer databases and ensure data accuracy.
• Prepare reports on customer service activities and metrics.

Skills & Competencies

• Strong verbal and written communication skills.
• Excellent customer service orientation and professionalism.
• Ability to multitask and manage multiple customer requests simultaneously.
• Problem-solving and conflict resolution abilities.
• Proficiency with computer systems and customer service software.
• Organizational and time management skills.

Full details are available on the employer's original posting.