CUSTOMER SERVICE COORDINATOR

Role Overview

Customer Service Coordinator at Napco National. The role ensures that Department Targets in terms of supply and demand are met in a timely and cost effective manner in the sector.

Role Purpose

Coordinate daily operations across stock management and goods shipment to meet department supply and demand targets efficiently and cost-effectively.

Key Responsibilities

Operations & Inventory Management

• Monitor daily output reports from plant and finished goods inventory to ensure availability of goods for shipment.
• Coordinate daily with senior officers to optimize stock management and daily goods shipments.

Credit & Returns

• Receive, review and approve all credit notes and specify reasons for returns.

Meetings & Follow-up

• Follow up on matters resulting from biweekly CSD meetings.

Team Development

• Foster the learning and development of team members through specific career development plans and trainings.
• Evaluate team member performance through motivational and challenging incentive schemes.

Qualifications & Experience

• BS Degree.
• Minimum 4 years' experience in similar and related field.

Additional Information

Internal Interfaces

• Loading Team Leader, Production Manager, Material Manager, Logistics Management, Accounting/Finance, Warehouse Team Leader, Personnel Officers, Sales Team, Product Specialist, Accounting Department.

External Interfaces

• NAPCO affiliates.