Customer Service Coordinator – Harvey Nichols (MOE)

Role Overview

Customer Service Coordinator at Harvey Nichols (Middle East Operations), part of Al Tayer Group, on a 1-year fixed-term contract.

Company Overview

Al Tayer Group is a leader in luxury retail in the Middle East. Its retail division, Al Tayer Insignia, operates a portfolio of world-leading luxury brands across fashion, jewellery, home and department store categories, as well as lifestyle retail brands in Beauty, Home, Fashion and Hospitality sectors. The brand portfolio includes Bloomingdales, Harvey Nichols and Armani.

Role Purpose

To coordinate with retail stores to ensure efficient asset management, operational adherence, and administration guidelines are followed across store operations.

Key Responsibilities

Facilities Management

• Liaise between in-store operations and Facilities Management and Corporate teams.
• Monitor Facilities Management logs and follow up on timely response and resolution.
• Schedule review meetings with store teams to collate feedback on Repair & Maintenance.

Finance & Administration

• Review Utilities invoices and submit for payment; maintain records on costs and consumption.
• Oversee required store Local Purchase Orders (LPOs) and payments for store requirements.
• Ensure Police permits are in place for the store.

Asset & Inventory Management

• Handle in-store requirements for new fixture quotations and supply cost-effective solutions.
• Review storage space in Warehouse and storage of fixtures; review write-off requests.
• Assist with store cycle counts on stock count software.

Marketing & Events

• Liaise for marketing events; receive plans and set up requirements for event arrangements.
• Ensure event or promotional setup is completed in the required timeframe.
• Monitor store marketing activity; circulate Return on Investment (ROI) reports.

Operational Reporting & Compliance

• Conduct store audits and provide feedback results to store teams.
• Circulate operational Point of Sale (POS) and Audit reports for store.

Technology & Systems

• Manage store Credit Card terminal requirements; liaise with bank.
• Handle store requests for IT log including report access and POS hardware requirements.

General Operations

• Meet deadlines set and maintain task list.

Qualifications & Experience

• Graduate in any discipline.
• 3–4 years of experience in a relevant field.

Skills & Competencies

• Exposure to retail operational practices and functionality of retail outlets.
• Excellent communication, organizational and interpersonal skills.
• Computer literate with knowledge of basic accounting procedures.
• Methodical and organized approach with strong deadline achievement capability.

Additional Information

• Contract Type: 1-year fixed-term contract.