وصف الوظيفة
Role Overview
Customer Representative – Respiratory Line at Organon in Kuwait. This is a regular, full-time position with one opening.
Company Overview
Organon is a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. The company has an important portfolio and is growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.
Role Purpose
As a Customer Representative, you will utilize strategic acumen to effectively manage your territory and regularly engage with healthcare professionals. You will ensure the company is viewed as demonstrating value and better health outcomes to healthcare professionals and patients through demonstrating the highest level of product and disease knowledge coupled with competencies in sales and account management.
Key Responsibilities
Scientific Marketing & Business Development
- Own scientific marketing of products and services to meet individual, team and organizational business objectives.
- Create, monitor and revise lead generation plans to generate a substantive business opportunity pipeline.
- Provide necessary clinical and outcomes data regarding products and services.
- Execute marketing strategy in full alignment with Brand Customer Manager.
Customer Engagement & Account Management
- Conduct customer representative calls directly from and to prospective and existing customers.
- Effectively build rapport with customers by probing for needs and recommending appropriate solutions.
- Respond to customer questions.
- Tailor messages to the audience with whom you are interacting.
Strategic Execution & Compliance
- Understand the organization's ethics and values fully and apply that knowledge to all interactions.
- Achieve monthly, quarterly and annual goals while ensuring optimum customer experience and satisfaction by following established processes and procedures.
- Execute 100% compliance with Pharmacovigilance Standard Operating Procedures.
Business Solutions & Collaboration
- Provide business-to-business partnership solutions that can drive revenue and save cost.
- Discuss how products or services can aid in meeting the organization's quality metrics.
- Collaborate with commercial and market access teams to achieve goals.
Qualifications & Experience
- Bachelor's degree (BS/BA) in Pharmaceutical Science or other health-related degree.
- Minimum 3–6 years of experience in pharmaceutical industry.
- Public and private sector experience.
- Transferable Kuwait residency.
- Valid driving license in Kuwait.
Skills & Competencies
- Excellent communication skills.
- Very good command of English language.
- Competent presentation skills.
- Proficient with required practical applications and software.
- Results oriented with ability to meet deadlines and handle challenging assignments.
- Self-motivated and energetic with drive to excel.
Additional Information
- Employee Status: Regular.
- Relocation: No relocation.
- Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.
- Valid Driving License in Kuwait required.
- Number of Openings: 1.