Customer Relationship Officer

Role Overview

Customer Relationship Officer at ADIB, located at BR-Shaikh Zayed Road Branch, Dubai.

Role Purpose

Manage products and services to ensure delivery of quality service to customers while projecting ADIB's positive image, maintain operational controls, and drive continuous improvement in financial services and operational efficiency.

Key Responsibilities

Deposit Account Management

• Handle inquiries related to deposit accounts.
• Open and close deposit accounts with proper form completion.
• Observe KYC policies and Central Bank instructions.
• Maintain deposit account documentation.

Finance Account Management

• Handle inquiries related to finance and covered cards.
• Maintain proper customer files.
• Prepare finance applications and obtain necessary approvals.
• Input data into the system.
• Ensure proper completion of forms.
• Maintain finance account documentation.

Sales and Service Delivery

• Sell and cross-sell ADIB's products.
• Promote ADIB's image.
• Support the Customer Relationship Manager in preparing budget variance comments for branch financial product sales targets.
• Achieve monthly budget targets.

Continuous Improvement

• Recommend workflow changes leading to process improvements to the branch manager at least once a year.
• Assist the Customer Relationship Manager in recommending process improvements.

Compliance and Controls

• Comply with and perform key operational controls as required in ADIB's policies and procedures in day-to-day operations.
• Provide support to the Customer Relationship Manager in preparing detailed responses to internal audit and ICD comments relating to financial products and financial customer services.

Staff Management

• Manage subordinates.
• Plan staff training and appraisals.

General Duties

• Perform other tasks specified by Management.

Skills & Competencies

• Broad knowledge of ADIB's Retail Banking financial products and services.
• Thorough knowledge of ADIB's Retail Credit and Operational Policies and Procedures.
• Good knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills.
• Sales skills.
• Management Information skills.