Customer Relationship Officer - Priority Banking (UAE Nationals Only) - Dubai

Role Overview

Customer Relationship Officer - Priority Banking at Emirates Islamic Bank, Dubai. UAE nationals only.

Company Overview

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles. As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. The bank employs over 60 nationalities and is driven by values of Innovation, Customer Service, Ambition and Ownership. Emiratization is a key strategic objective, with dedicated programmes to shape the ambition, passion and commitment of talented young Emiratis and guide them to become future leaders of the organization and financial sector. The bank continuously invests in Talent Management and Training and Development programmes to help employees excel professionally.

Role Purpose

Provide end-to-end customer service to Priority Banking customers in compliance with bank turnaround times. Support Relationship Managers by taking ownership of all servicing requirements including queries, requests, complaints, application processing and system requests for customers under the RM's portfolio.

Key Responsibilities

Customer Service & Support

• Provide end-to-end customer service to Priority Banking customers as per bank TAT's.
• Assist the Relationship Managers to whom assigned by taking ownership of all servicing queries, requests, complaints, application processing and related requirements for customers under the RM's portfolio.
• Support processing of customer applications and system requests.
• Ensure customers visiting the Priority Centers are serviced on priority with their requests and complaints.
• Respond to client inquiries regarding account balances.
• Verify customer identification.
• Guide clients through account opening.

Complaints & Resolution

• Address customer complaints and provide First Contact Resolution wherever possible.
• Ensure end-to-end follow up until the customer complaint is resolved.
• Escalate complaints when necessary.
• Follow up with customer post complaint resolution to ensure customer experience.

Compliance & Reporting

• Adhere to applicable policies and procedures to safeguard bank's interests.
• Report discrepancies to management.

Sales & Cross-Sell

• Ensure cross-sell to each Priority Banking customer.
• Ensure no Priority Banking customers have fewer than 5 products with the bank.

Qualifications & Experience

• High School or Bachelor degree.
• Relevant experience in related or similar role.

Additional Information

• Competitive salary package.
• Strong emphasis on work-life balance and wellbeing across the bank.
• World-class Learning and Development platform and career development.
• Generous annual leave entitlement and Private [health insurance].