Customer Relationship Officer - Buffer (Outsource)

Role Overview

Customer Relationship Officer - Buffer (Outsource) at ADIB, based in Abu Dhabi.

Role Purpose

Manage products and service functions to ensure delivery of quality service to customers while projecting a warm image of ADIB, maintaining operational controls, and driving continuous improvement in financial services and operational efficiency.

Key Responsibilities

Deposit Account Management

• Handle inquiries related to deposit accounts.
• Manage opening and closing of deposit accounts.
• Ensure proper completion of all deposit account documentation and forms.
• Observe Know Your Customer (KYC) policies and Central Bank instructions.

Finance Account Management

• Handle inquiries related to finance and covered cards.
• Maintain proper customer files.
• Prepare finance applications and obtain necessary approvals.
• Input data into the system.
• Ensure proper completion of finance account documentation and forms.

Sales and Service Delivery

• Sell and cross-sell ADIB's products.
• Promote ADIB's image.

Staff Management

• Manage subordinates.
• Plan training and appraisal for team members.

Budget and Performance

• Provide support to CRM to prepare comments for budget variance on achievement of branch sales targets for financial products.

Continuous Improvement

• Submit changes leading to process improvements to the branch manager at least once a year.

Audit and Compliance Support

• Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating to financial products and financial customer services.
• Comply with and perform key operational controls as required in ADIB's policies and procedures in day-to-day operations.

General Duties

• Perform other tasks specified by management.

Skills & Competencies

• Broad knowledge of ADIB's Retail Banking financial products and services.
• Thorough knowledge of ADIB's Retail Credit and Operational Policies and Procedures.
• Good knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills.
• Sales skills.
• Management Information skills.

Additional Information

• This is an outsourced position.