وصف الوظيفة
Role Overview
Customer Marketing & Product Marketing Knowledge Intern at Lucidya.
Role Purpose
Support clear communication between Customer Experience, Product Management, Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing communications.
Key Responsibilities
Communication & Content
- Draft and update customer communications through Intercom, email, in-app messaging, and help-center content.
- Support product marketing materials such as product updates, FAQs, release notes, and customer education content.
Knowledge & Insights
- Help align CX and Product Management teams by organizing customer feedback, product questions, and feature requests.
- Identify recurring customer questions and knowledge gaps, and recommend ways to improve communication and product adoption.
- Maintain shared knowledge resources and provide concise summaries of customer insights to internal teams.
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